Female Guest Relations Executive

2 days ago

Delhi, Delhi, India Aiesec Full time ₹ 14,00,000 - ₹ 28,00,000 per year

Female Guest Relations|India

Paid International Internship Opportunity

About the company - About Marriott International, The Westin Gurgaon and The Westin Sohna

The Westin Gurgaon, New Delhi, a sprawling 313 room hotel, is strategically located in the heart of the millennium city – MG Road, Gurgaon. It is located just 25 minutes from the New Delhi Indira Gandhi International Airport.

Job Description: Meeting and greeting the Guest

  • Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
  • Working hours

Monday to Friday, 09:00am - 6:00pm

  • Responsibilities
  • Safety and Security
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Complete appropriate safety training and certifications to perform work tasks.
  • Policies and Procedures
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Perform other reasonable job duties as requested by Supervisors.
  • Communication
  • Provide assistance to coworkers, ensuring they understand their tasks.
  • Assists Management
  • Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
  • Working with Others
  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Physical Tasks
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Greet/Escort Guests
  • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
  • Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
  • Guest Services
  • Make pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met.
  • Compile and distribute a list of anticipated services and amenities to relevant departments.
  • Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem

Salary: Rs.117,000 per month

Benefits:

  • Incoming Preparation Seminar
  • A place to stay will be provided and paid for
  • Global Networking Event
  • Certificate/Reference Letter
  • Stipend will be provided
  • 2 meals per day will be provided and paid for

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