Policy Servicing

6 days ago


Mumbai, Maharashtra, India Kotak Life Insurance Full time ₹ 5,00,000 - ₹ 10,00,000 per year

OBJECTIVE OF THE ROLE

ETE handling for alteration and UL requests received at PS.

Managing Vendor for Alteration and UL processing.

Co ordinate with multiple stake holders for processing requests

Identify gaps in processes and build controls and take up projects

Identifying and driving projects for respective piece.

Ensuring Controls and risk management

Handling escalations

Prepare MIS and reports

Audit data preparation and closing the findings

Managing NPS for PS.

KEY RESPONSIBILITIES

Weightage

Alteration TAT

15

Maintenance of processes as per standard with built-in escalations and ensure periodic audits and response to audit

10

Identifying pain areas in the current processes & build controls & also take up for system development

15

Complying with Regulations ,Laws as applicable ,Complying with all internal policies processes as applicable, Complying with accepted best practices

10

Accuracy of Deliverables of the Department - Customer and Financial Transactions

10

Completion of minor task allotted and driving strategies

10

Elimination, automation & outsourcing of activities

10

Risk identification and implement mitigation measures along with driving projects for ETE closure

10

Monitoring s



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