Customer Service executive- Provenance

17 hours ago

Bengaluru, Karnataka, India Burgundy Brand Collective Full time ₹ 2,64,000 - ₹ 3,60,000 per year

Position: Customer Service Executive

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that the customer experience delivers the brand values.

Responsibilities:

  • Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions
  • Replenishing retail shelves as per store requirement
  • Managing store visual merchandising and managing customer billing and gift-wrapping
  • Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations
  • Maintaining a safe and healthy work environment
  • Following the cleaning and hygiene guidelines set by the store

Candidate Qualifications & Skill Requirements:

  • Candidate should ideally have 1- 3 years of experience in the similar profile.
  • Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
  • Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality.
  • Good written and verbal communication skills
  • Ability to work well under pressure
  • Flexible and works well with a team
  • Ability to multitask

Reporting Manager: Store Manager

Timeframe: Immediate

About us

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce' Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Ligne Roset – a luxury French contemporary furniture brand and Jacadi Paris - a luxury French children's wear brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

Job Type: Full-time

Pay: ₹22, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

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