Installation Executive

4 days ago

Delhi Hyderabad NCR, India Integrated Personnel Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Installation Executive

Location: New Delhi, Hyderabad

Experience: 4 - 8 Years

Key Responsibilities:

  • Act as the Single Point of Contact (SPOC) for customers during the installation phase, ensuring transparency and prompt communication.
  • Provide daily work plans and progress updates to customers and internal stakeholders.
  • Prepare a detailed plan of action with clear timelines, resource allocation, and manpower scheduling for project execution.
  • Coordinate effectively with the design team, site supervisors, carpenters, vendors, and other execution partners to ensure seamless workflow.
  • Conduct pre-production feasibility checks and site readiness inspections before dispatch to avoid delays.
  • Oversee material availability and ensure timely delivery to the customer site.
  • Monitor and enforce adherence to company systems, processes, and safety protocols.
  • Ensure strict timeline adherence for all assigned projects, with proactive identification and resolution of potential delays.
  • Handle and resolve customer escalations with professionalism and urgency, maintaining a customer-first approach.
  • Conduct quality checks during and after installation to ensure workmanship meets company standards.
  • Manage snag/rectification lists and ensure all issues are resolved before formal site handover.
  • Ensure return of unused materials to the store/warehouse upon project completion.
  • Work closely with the Designer and Customer at the start of the project to confirm requirements, technical details, and expectations.
  • Maintain high customer satisfaction scores by delivering projects with minimal issues, on time, and to specifications.
  • Prepare final handover documentation and obtain customer sign-off.
  • Support continuous improvement by sharing site learnings and feedback with the design and operations teams.

Desired Skills & Competencies:

  • Strong project management and coordination skills.
  • Excellent communication, customer handling, and problem-solving abilities.
  • Knowledge of modular furniture installation processes and site execution.
  • Ability to work under pressure and manage multiple projects simultaneously.
  • Technical understanding of design drawings, site measurements, and feasibility requirements.

Thanks & Regards

Vaishnavi

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