Area Service Manager

2 days ago


Ahmedabad Delhi Mumbai NCR, India Blue Star Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role & responsibilities

  • Will be handling the team of 3-4 members & Service Centres/Call load
  • Regular review of open complaints and ensure response time and its closure as per SLAs
  • Achieve Revenue generation targets.
  • Ensure Preventive Maintenance adherence and audit quality of Service on a regular basis.
  • Maintain Customer i-base hygiene and regularly update end-user data in the system
  • To drive customer engagement and achieve high CSI. Building strong relationships with Customers by ensuring timely maintenance and addressing concerns proactively.
  • Ensure timely submission & processing of Invoices of Channel Partners, return of defective spares, warranty & other claims settlement.
  • Competitors and market feedback on time to HQ.
  • System and process implementation at all channel partners

Key Skills

  • Knowledge of products, Retail Channel, and Service Business expansion
  • Technical knowledge about Service offerings and Channel Management
  • Knowledge of Revenue Generation (AMC, Spare parts)

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