Area Service Manager
2 days ago
Role & responsibilities
- Manage after-sales service operations, ensuring timely resolution of customer complaints and issues.
- Oversee field service activities, including scheduling, coordination, and execution of service calls.
- Develop and implement effective warranty management strategies to minimize costs and improve customer satisfaction.
- Collaborate with cross-functional teams to identify areas for process improvement and implement changes as needed.
- Ensure compliance with company policies, procedures, and regulatory requirements.
Preferred candidate profile
- 6-11 years of experience in After Sales Service, Field Service, Service Operations Management or related fields.
- Strong knowledge of Aftersales, Warranty Management, Service Management principles and practices.
- Proven track record in managing complex projects from initiation to completion.
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