Modern Trade Beauty Retail Operations Executive

Modern Trade Beauty Retail Operations Executive

Req ID: R Job Title: Modern Trade Beauty Retail Operations Executive Location: Mumbai HO

Position Overview: The Modern Trade Operations Executive will be responsible for supporting the day-to-day operations within the modern trade channel. This role requires a proactive individual with strong organizational skills, attention to detail, Willingness to travel and the ability to thrive in a fast-paced environment.

Job Description
Design Thinking for Operational Excellence

• Apply empathy-driven research to understand frontline challenges and customer pain points through store visits, staff interactions, and customer feedback.

• Collaborate cross-functionally to define problem statements and co-create innovative solutions that align with brand and business goals.

Data-Driven Decision Making

• Utilize data analytics to validate hypotheses, identify trends, and uncover opportunities across sales, footfall, conversion, and customer satisfaction metrics.

• Develop and maintain real-time dashboards and reports to monitor KPIs and track the impact of initiatives.
Execution & Scaling

• Translate strategic initiatives into store-level execution plans with clear SOPs, timelines, and measurable outcomes.

• Create playbooks and training modules to ensure consistent rollout and adoption across regions.

• Partner with field teams to ensure feedback loops are in place, enabling continuous improvement and agility in execution.

In-Store Execution:
Implement and monitor in-store execution plans for promotional activities and product placements.
Ensure compliance with Category guidelines and brand standards coordinating with regional team.

Collaborate with Supply Chain:
Collaborate with the supply chain team to maintain optimal inventory levels and minimize stockouts and ensure fill rates.

Data Analysis and Reporting:
Assist in collecting and analysing data related to key performance indicators (KPIs) for modern trade operations related to HUL3.
Prepare regular reports for management review.

Customer Relationship Management:
Build and maintain positive relationships with modern trade customers and stake holders.
Address customer inquiries and concerns promptly.

In-Store Execution:
Ensure effective in-store execution of strategies and merchandising. Ensure agreed launches connectivity, OSA and Promotion compliance.

Promotional Support:
Assist in the coordination and execution of promotional activities in collaboration with the Account team.
Monitor the effectiveness of promotions and provide feedback for improvement.

Target Achievement:
Drive efforts to achieve market share objectives and QGP deliverables. Contribute to the monthly and quarterly target achievement for modern trade operations.

Third-Party Agency Coordination:
Collaborate with HFS (third-party agency) for Resource manning, effective visibility, Tester GWP availability and category management.
Ensure alignment with category management strategies to enhance product visibility.

Market Research:
Conduct market research to stay informed about industry trends, competitor activities, and consumer preferences.
Provide insights and recommendations based on research findings.

Qualifications:

• Previous experience in FMCG or retail operations is an advantage.

• Strong organizational and multitasking abilities.

• Excellent communication and interpersonal skills.

• Proficiency in Excel & Microsoft Office suite.

• Proficient in Power BI will have added advantage

"All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding."

Experience LevelExecutive Level

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