Web Analytics Engineer

What you can expect:

Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise. Today, we help people communicate better with Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.

We're problem-solvers and self-starters, working quickly to design solutions with our customers and users in mind. Here, you'll work across teams to dig deep into impactful projects that change how people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

About the Team:

Zoom is looking for a Data Analyst to generate insights for eCommerce and Marketing teams to inform our strategic initiatives & product roadmap. This role is part of the Digital Analytics team supporting Zooms Digital properties to accelerate growth.

This candidate will provide customer insights about online behavior that will inform future B2C & B2B strategies. This candidate has a passion for storytelling through data and acts as a champion for decision-making across the organization. This candidate must be able to think strategically and tactically and be comfortable with the fast-paced nature of a high-growth company. Passion for learning, innovation, and collaboration is a must.

Responsibilities:

• Partners with eCommerce & Marketing teams to define reporting needs and KPI's, including creating automated custom reports, tagging recommendations, and proactively generating insights to understand customer funnel and abandonment.
• Oversee performance monitoring and insights via dashboards, scorecards, and ad hoc analysis .
• Distill insights from Experimentation & Personalization efforts to guide data-driven iteration and storytelling
• Participate in site re-designs and enhancements by identifying areas of opportunities and site metric goals.
• Perform analysis of all churn-related reports to uncover trends and insights.
• Partners with Marketing teams to drive connectivity between customer experience/care/loyalty initiatives and retention.
• Implements processes and trains our cross-functional business users helping enable them to use data for decision-making in their area of responsibility.
• Advocating for data-driven decision-making and customer-centricity across all touchpoints of digital product experience.
• Stay up-to-date on industry trends, new analytics products, and new features within existing platforms.

What we are looking for

• 5+ years of experience using analytics platforms such as Amplitude, Tableau, Salesforce, Google Analytics.

• Excellent communication skills, both oral and written, for translating technical and statistical information into actionable business insights for Business Stakeholders.

• Pathing analysis leveraging web data.

• Comfortable working with others and a clear, confident communicator.
• Quantitative thinker, a data-driven mindset balanced with a customer-driven approach.
• Comfortable working in a data warehouse combining different data sets to perform analysis.
• Experience with both SQL and Python.
• Experience with SAAS revenue metrics such as MRR and ARR a plus.
• Ability to document and present results to differing stakeholder audiences.
• Team player with a growth mindset.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.