Data Analyst
3 days ago
Position: India Data Analyst
Experience Required: 6-8 years
Job Specification:
Collect, consolidate, and validate data from multiple sources (internal IT systems, Excel files,
CRM, ERP, etc.) for CRM and Contact Center.
Develop, maintain, and automate MIS reports, dashboards, and trackers for management
review.
Perform data analysis to identify trends, variances, and performance drivers.
Provide actionable insights and recommendations to stakeholders for business improvement.
Ensure accuracy, completeness, and timeliness of all reports.
Collaborate with cross-functional teams (operations, sales, finance, HR, IT) for data requirements and ad hoc analysis.
Assist in forecasting and budgeting support through data modelling.
Maintain proper documentation of reporting processes and workflows.
Work towards process automation and minimizing manual interventions in reporting.
Support audits and compliance requirements by providing validated data.
Job Qualifications:
Bachelor's degree or equivalent experience.
Proven experience as a Data Analyst or similar role in a call center environment.
Skillset Requirements:
Strong analytical skills with an eye for detail.
Proficiency in MS Excel (advanced formulas, Pivot Tables, Power Query, Macros).
Knowledge of SQL or data extraction tools preferred.
Experience with BI tools like Power BI/Tableau is an advantage.
Strong understanding of call center KPIs and metrics.
Ability to manage multiple data sources and deliver insights under tight timelines.
Effective communication and presentation skills for non-technical stakeholders.
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