Senior Telecaller/Customer Care Executive
8 hours ago
Roles and Responsibilities
- Handle customer queries via phone calls, emails, or chats with a focus on resolving issues promptly and professionally.
- Provide excellent customer service by understanding their needs, addressing concerns, and offering solutions in a timely manner.
- Work closely with internal teams to resolve complex customer complaints and escalate when necessary.
- Maintain accurate records of all interactions with customers using our CRM system.
Desired Candidate Profile
- Strong communication skills with ability to handle high-pressure situations effectively.
- Proficiency in blended processes, query resolution, voice processing, chat support, and complaint handling.
- 0.6-3 years of experience in BPO customer service or related field (telecalling/customer care).
- Share your CV to Abhishek) and call
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