Customer Relations Support Specialist

20 hours ago


Chennai, Tamil Nadu, India Consolidated Analytics Full time ₹ 2,50,000 - ₹ 7,50,000 per year
Technical Skills:

·       Mortgage Servicing Platforms (ICE MSP)

·       Encompass (by ICE Mortgage Technology)

·       DocuSign or other e-signature platforms

·       Microsoft Office Suite:

o   Outlook (for communication and task management)

o   Data Entry & Management

o   Fast, accurate data input

o   Working with databases and loan tracking tools

Specific Skills/ Knowledge/ Abilities Required for Position:

·       Able to work the required business hours as determined by management.

·       Understand basic mortgage loan boarding business processes.

·       Understand basic quality control / assurance concepts and best practices regarding consumer and financial product data systems.

·       Proficient in reading, writing, and speaking the English language is required.

· Graduation is mandatory.

· Voice experience is required.

·       Undergraduate degree from a university is preferred but not required.

· years of experience in US Mortgage or mortgage servicing operations roles

·       Entry level Knowledge of ICE Mortgage Servicing Platform (MSP) and ICE Encompass Loan Origination Systems preferred but not required.

·       Excellent organizational, multi-tasking, data analysis, and follow-up skills.

·       High comfort level with managing multiple priorities simultaneously.

·       Strong follow-through to completion on assigned tasks and project work.

·       Initiative and ability to create relationships of trust with business units, administrative and support staff.

·       Proven record of accomplishment in meeting deadlines, problem solving and communicating with colleagues in other business units.

·       Effective communication and presentation skills to summarize and present information.

·       High comfort level in participating in meetings via phone, and video conferencing.

·       Exercise good judgment and strong character, motivated, hard working.

·       Ability to collaborate well with fellow associates, clients, and vendors.



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