Customer Relations Support Specialist
20 hours ago
· Mortgage Servicing Platforms (ICE MSP)
· Encompass (by ICE Mortgage Technology)
· DocuSign or other e-signature platforms
· Microsoft Office Suite:
o Outlook (for communication and task management)
o Data Entry & Management
o Fast, accurate data input
o Working with databases and loan tracking tools
Specific Skills/ Knowledge/ Abilities Required for Position:
· Able to work the required business hours as determined by management.
· Understand basic mortgage loan boarding business processes.
· Understand basic quality control / assurance concepts and best practices regarding consumer and financial product data systems.
· Proficient in reading, writing, and speaking the English language is required.
· Graduation is mandatory.
· Voice experience is required.
· Undergraduate degree from a university is preferred but not required.
· years of experience in US Mortgage or mortgage servicing operations roles
· Entry level Knowledge of ICE Mortgage Servicing Platform (MSP) and ICE Encompass Loan Origination Systems preferred but not required.
· Excellent organizational, multi-tasking, data analysis, and follow-up skills.
· High comfort level with managing multiple priorities simultaneously.
· Strong follow-through to completion on assigned tasks and project work.
· Initiative and ability to create relationships of trust with business units, administrative and support staff.
· Proven record of accomplishment in meeting deadlines, problem solving and communicating with colleagues in other business units.
· Effective communication and presentation skills to summarize and present information.
· High comfort level in participating in meetings via phone, and video conferencing.
· Exercise good judgment and strong character, motivated, hard working.
· Ability to collaborate well with fellow associates, clients, and vendors.
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