Customer Banking Support/CBS

3 days ago


Chennai, Tamil Nadu, India Casagrand Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Description - Customer Banking Support

The Customer Banking Support Specialist plays a vital role in ensuring a

seamless banking experience for our clients. This position involves providing

expert support to both customers and internal teams by resolving account

issues, processing transactions, and offering guidance on banking products

and services. The ideal candidate will be detail-oriented, possess strong

problem-solving skills, and demonstrate a commitment to delivering

exceptional customer service.

Key Responsibilities :

Customer Assistance-Respond to customer inquiries via phone, email, and

chat, addressing account-related issues, transaction inquiries, and general

banking questions with professionalism and efficiency.

Issue Resolution- Troubleshoot and resolve account discrepancies,

transaction errors, and service-related issues, working closely with other

departments to ensure timely and accurate solutions.

Transaction Processing- Assist with the processing of various banking

transactions, including account updates, fund transfers, and loan applications,

while ensuring compliance with bank policies and procedures.

Documentation and Reporting- Maintain accurate records of customer

interactions and transactions, and generate reports as needed for tracking

and analysis.

Qualifications - Bachelors degree in finance, business, or a related field preferred.


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