IT Service Desk

2 days ago

Pune, Maharashtra, India Team Computers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Job Description:-

Key Responsibilities:

Infrastructure Support:

  • Provide Level 2 support for hardware (servers, desktops, laptops, printers) and operating systems (Windows/Linux).
  • Perform routine server maintenance and monitoring of core infrastructure components.
  • Manage IT assets inventory, hardware lifecycle, and basic on-site troubleshooting.

Site Build & Setup:

  • Assist in IT setup for new offices/sites, including cabling, rack setup, server room configuration, and hardware installation.
  • Collaborate with internal teams and vendors during office expansion, relocation, or renovation projects.
  • Standardize IT infrastructure across sites as per company guidelines.

Network Support:

  • Monitor and support LAN/WAN, firewall, switches, access points, and VPN systems.
  • Troubleshoot network performance issues and escalate to L3 or vendors if required.
  • Maintain documentation of network diagrams and IP schemes.

Video Conferencing & AV Systems:

  • Support and maintain video conferencing systems (Zoom, Teams, Webex, Polycom, etc.).
  • Troubleshoot AV equipment issues in meeting rooms and ensure optimal performance.
  • Coordinate setup for town halls, hybrid meetings, and live sessions.

Operational Duties:

  • Handle incident tickets escalated from L1 support and ensure timely resolution.
  • Maintain documentation for IT procedures, FAQs, and asset tracking.
  • Participate in regular patching, system upgrades, and health checks.
  • Ensure adherence to IT security, data privacy, and compliance standards.

Required Skills & Qualifications:

  • Experience in an IT infrastructure or operations role.
  • Strong working knowledge of Windows Server, desktop support, and networking fundamentals.
  • Good understanding of AV/VC systems and conferencing technologies.
  • Strong troubleshooting skills and customer-service orientation.
  • Familiarity with ITSM tools (e.g., ServiceNow, JIRA, Freshservice) is a plus.

Preferred candidate profile

  • Service Desk

    3 days ago

    Pune, Maharashtra, India Apex Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Key Duties and ResponsibilitiesOwn and drive the adoption and improvement of the ITIL processes through the Service DeskResponsible for measuring performance of the service desk and driving continual improvement processes.Lead the Service Desk Agent team. Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development.Responsible...

  • Service Desk Manager

    4 weeks ago

    Pune, Maharashtra, India Hiresquad Resources Full time

    - Must be Ops Manager On papers in International BPO.- Experience in International Technical Voice Process is Mandatory.- Must be strong in Operations Matrices.- Over All Experience 7 Years.- Mode of Interview- Work From Office.- 7 years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial...

  • Service Desk Associate

    4 weeks ago

    Pune, Maharashtra, India Alp Consulting Ltd. Full time

    Role Name: DeveloperRole Description:We are looking for experienced Service Desk Associates with a strong background in supporting large enterprise customers. The ideal candidate will have hands-on experience in infrastructure and application support.Competencies:IT IS – Service DeskExperience:6 to 8 yearsEssential Skills:- Proven experience as a Service...

  • Service Desk Analyst

    3 weeks ago

    Pune, Maharashtra, India Wipro Full time

    Role PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectivesDo Be responsible for primary user support and customer service Respond to queries from all calls portal emails chats from the client Become familiar...

  • Service Desk Associate

    3 weeks ago

    Pune, Maharashtra, India Alp Consulting Ltd. Full time

    Role Name: DeveloperRole Description:We are looking for experienced Service Desk Associates with a strong background in supporting large enterprise customers. The ideal candidate will have hands-on experience in infrastructure and application support.Competencies:IT IS – Service DeskExperience:6 to 8 yearsEssential Skills:Proven experience as a Service...

  • Service Desk Associate

    4 weeks ago

    Pune, Maharashtra, India Alp Consulting Ltd. Full time

    Role Name: Developer Role Description: We are looking for experienced Service Desk Associates with a strong background in supporting large enterprise customers. The ideal candidate will have hands-on experience in infrastructure and application support. Competencies: IT IS – Service Desk Experience:6 to 8 years Essential Skills: Proven experience as a...

  • Service Desk Associate

    2 days ago

    Pune, Maharashtra, India Alp Consulting Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role Name: DeveloperRole Description:We are looking for experienced Service Desk Associates with a strong background in supporting large enterprise customers. The ideal candidate will have hands-on experience in infrastructure and application support.Competencies:IT IS – Service DeskExperience:6 to 8 yearsEssential Skills:Proven experience as a Service...

  • Service desk lead

    2 days ago

    Pune, Maharashtra, India Wipro Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role:Service desk leadDo:To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up Coordinate with other IT teams as...

  • Service desk lead

    2 days ago

    Pune, Maharashtra, India Wipro Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role: Service desk lead Do: To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up Coordinate with other IT...

  • Service Desk Analyst

    7 days ago

    Pune, Maharashtra, India Wipro Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Role PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectivesDo1. Be responsible for primary user support and customer servicea. Respond to queries from all calls, portal, emails, chats from the clientb. Become...