Japanese speaking expert customer care manager

12 hours ago


Gurgaon, Haryana, India Enkay Hospitality Full time ₹ 30,000 - ₹ 4,50,000 per year

Experienced Japanese speaker (expert)

Excellent English speaking skills written, and oral. (must)

Customer care experience

confident personality

experience in MS office excel and word

  • Investigate and resolve payment-related issues, responding to vendor/client inquiries promptly.
  • Maintain accurate and up-to-date records of compliant.
  • Assist in month-end closing activities, including account reconciliations and reporting.
  • Participate in process improvement initiatives to enhance the efficiency and effectiveness of customer management processes.
  • Collaborate with cross-functional teams such as business users, controllership, technology & other stakeholders for process & system enhancements.
  • Establish and maintain relationships with business users, addressing inquiries and resolving payment-related issues.
  • Take accountability and manage multiple priorities.
  • Participate in standardization and continuous improvement initiatives as well as other business partner initiatives.
  • Work on initiatives.
  • Japanese language expert
  • Bachelors degree.
  • Proven experience of minimum 2-5 years in a similar role with strong understanding of customer management.
  • Detail-oriented with strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills
  • Ability to prioritize and manage workload efficiently & strong organizational skills with the ability to meet deadlines.
  • Proficient in Microsoft Excel and other relevant office software
  • Ability to work independently and as part of a team.

Job Type: Full-time

Pay: ₹30, ₹45,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Leave encashment
  • Paid sick time

Work Location: In person



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