Customer Care Executive

5 days ago

Noida, Uttar Pradesh, India TRI NEXT Full time

Rapidly growing Sports Tech Company , operating Sports Venue seeks-

Venue Executive -

  • Fresher Graduates with pleasing personality and good communication skill .
  • The Sports Venue Executive (VE) is responsible for overseeing the day-to-day operations and ensuring an excellent customer experience at assigned sports facilities. If you're someone who enjoys being on the field—both literally and professionally—this role is for you

Key Responsibilities

  • Manage all bookings, payments, and add-ons through the designated mobile application.
  • Greet and interact with customers, respond to their queries, and create a welcoming and engaging environment at the venue.
  • Ensure the facility is well-maintained and ready for use at all times, coordinating with the Venue Manager as needed.
  • Oversee cleanliness and functionality of all utilities, including water, electricity, restrooms, CCTV, changing rooms, vending machines, and playing areas.
  • Become proficient in operations management tools like Connecteam, Slack, and the in-house app to ensure smooth workflows and reporting.
  • Ensure all branding and signage is properly displayed and enhances the overall ambience of the venue.
  • Maintain availability and proper condition of sports equipment for customer use.
  • Work closely with management to implement and uphold company policies and standards.
  • Represent the organization with integrity, ownership, and professionalism.

Qualifications & Requirements

  • Graduate in any discipline, with a basic interest in sports.
  • Comfortable using technology and mobile applications.
  • Fluent in Hindi; knowledge of English or other regional languages is a plus.
  • High standards of integrity, punctuality, and customer service.
  • Preferred background in event management, hospitality, retail, QSR, or facility management.

What's in it for You

  • Competitive salary in the range of ₹18,000 to ₹22,000 CTC
  • Statutory benefits including ESI, PF, and more
  • Incentives for overtime and extra shifts
  • A fun and active work environment with growth opportunities

Job Type: Full-time

Pay: ₹18, ₹22,000.00 per month

Work Location: In person

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