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Customer Care Executive
2 weeks ago
Job Title:
Customer Care Executive
Key Responsibilities:
- Customer Communication:
Handle customer queries received through calls, emails, chats, and social media.
Respond promptly and professionally to ensure customer satisfaction.
- Order & Complaint Handling:
Assist customers with order status, returns, replacements, and delivery issues.
Raise complaint tickets for damaged, delayed, or missing orders.
Follow up with courier or marketplace teams until issue resolution.
- Marketplace Support:
Manage customer messages and feedback on Amazon, Flipkart, Meesho, Myntra, etc.
Maintain positive ratings by ensuring timely and polite responses.
- Record Keeping:
Maintain daily records of customer interactions and resolved complaints.
Share summary reports with management regularly.
- Coordination:
Coordinate with dispatch, inventory, and sales teams for order updates or issue resolutions.
Escalate major issues to the concerned department when necessary.
- Customer Experience:
Ensure every customer interaction reflects a positive brand image.
Work proactively to reduce repeat complaints.
Required Skills:
Excellent communication (Hindi & English)
Basic computer and Excel knowledge
Familiarity with marketplaces (Amazon, Flipkart, etc.) preferred
Problem-solving attitude and patience while dealing with customers
Thanks & Regards
Srishti
Job Type: Full-time
Pay: ₹15, ₹20,000.00 per month
Work Location: On the road