IT Service Quality

Company DescriptionBrocussolutions is one of the leading providers of BPO services located in Navi Mumbai, specializing in outsourcing administrative back-office functions for major companies. We offer the best customized and most cost-effective solutions to meet your unique business needs. Our company helps organizations enhance their business by improving...

Account Opening & Maintenance:Run the processes for account opening, account maintenance & account closure related formalities as per YBL process for Corporate clients.Handle corporate customers enquiries and instructions, whilst ensuring that the Bank's delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account...

Job DescriptionAs a key member of our team, you will be responsible for delivering exceptional customer service to clients worldwide. This involves providing accurate and efficient support, while maintaining a respectful tone and adhering to set performance metrics.You must strive to achieve the highest levels of customer satisfaction and experience,...

Job DescriptionRole & responsibilities- Define and maintain IT service quality frameworks, policies, and KPIs based on ITIL and continuous improvement methodologies.- Monitor and analyze service performance data to identify gaps and drive improvements using Lean Six Sigma techniques.- Integrate customer success metrics into service delivery to ensure...

Brennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by our True Performance System – a way of...

Shift: Rotational We are seeking smart freshers for a Customer Service Executive role. Responsibilities include handling customer queries, resolving issues , ensuring customer satisfaction, and coordinating with teams for smooth service delivery.

Job Summary:The Quality Assurance Specialist role focuses on ensuring and enhancing the quality of customer interactions within a sales or customer service process.Key Responsibilities:Conduct thorough call and email audits based on defined guidelines and sampling methodology.Oversee the transaction quality framework for a sales and/or customer service...

Position Title: Quality Analyst Banking/BFSI Contact CentreLocation: Turbhe, Navi MumbaiRole Overview: We are hiring a Quality Analyst with hands-on experience in auditing banking/BFSI sales or service calls. The role involves monitoring interactions, ensuring compliance, and driving improvements in service quality and customer satisfaction.Key...

Company DescriptionPotential Engineering is a leading OEM committed to water pollution control & recovery. We aspire to be the global leader while 'solving for humanity'. We have a proven track record of over 40 years in design and engineering, helping customers to achieve their environmental goals. A fresh approach to every problem has led us to development...

Company Description Potential Engineering is a leading OEM committed to water pollution control & recovery. We aspire to be the global leader while 'solving for humanity'. We have a proven track record of over 40 years in design and engineering, helping customers to achieve their environmental goals. A fresh approach to every problem has led us to...