IT Service Quality

Company DescriptionBrocussolutions is one of the leading providers of BPO services located in Navi Mumbai, specializing in outsourcing administrative back-office functions for major companies. We offer the best customized and most cost-effective solutions to meet your unique business needs. Our company helps organizations enhance their business by improving...

Account Opening & Maintenance:Run the processes for account opening, account maintenance & account closure related formalities as per YBL process for Corporate clients.Handle corporate customers enquiries and instructions, whilst ensuring that the Bank's delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account...

Team Member-Customer Experience-SUPPORT SERVICES-Customer Experience Job Title Service Quality (Customer Grievance Audit & Process Improvement) Department Service Quality / Customer Experience Reports To Head – Service Quality and Process Improvements Job Purpose The incumbent will be responsible for auditing customer complaints handled and...

Job DescriptionRole & responsibilities- Define and maintain IT service quality frameworks, policies, and KPIs based on ITIL and continuous improvement methodologies.- Monitor and analyze service performance data to identify gaps and drive improvements using Lean Six Sigma techniques.- Integrate customer success metrics into service delivery to ensure...

Company DescriptionGlobal IT Solutions, established in 2007, is a premier strategic manpower sourcing agency specializing in placements for IT and ITES companies across India. We have played a crucial role in the successful placement of highly qualified candidates throughout India. Our team comprises highly experienced recruiters with deep expertise in...

Position Title: Quality Analyst Banking/BFSI Contact CentreLocation: Turbhe, Navi MumbaiRole Overview: We are hiring a Quality Analyst with hands-on experience in auditing banking/BFSI sales or service calls. The role involves monitoring interactions, ensuring compliance, and driving improvements in service quality and customer satisfaction.Key...

Shift: Rotational We are seeking smart freshers for a Customer Service Executive role. Responsibilities include handling customer queries, resolving issues , ensuring customer satisfaction, and coordinating with teams for smooth service delivery.

Company DescriptionPotential Engineering is a leading OEM committed to water pollution control & recovery. We aspire to be the global leader while 'solving for humanity'. We have a proven track record of over 40 years in design and engineering, helping customers to achieve their environmental goals. A fresh approach to every problem has led us to development...

Key Requirements:-Minimum 6 months of experience in Voice Quality (monitoring/evaluation)Strong communication and feedback skillsAbility to ensure adherence to call quality guidelines and compliance standardsKey Responsibilities of the Role:-Monitor and evaluate voice quality for customer interactions executivesProvide regular feedback and coaching to...

Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce,...