IT Service Quality

Account Opening & Maintenance:Run the processes for account opening, account maintenance & account closure related formalities as per YBL process for Corporate clients.Handle corporate customers enquiries and instructions, whilst ensuring that the Bank's delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account...

Role & responsibilities:Key Responsibilities:Monitor service tickets raised in the ticketing system to ensure timely and accurate processing.Perform deep dives into ticket data to identify trends, bottlenecks, and areas for improvement.Maintain and enhance existing service quality reports, ensuring accuracy and clarity.Collaborate with service teams to...

Team Member-Customer Experience-SUPPORT SERVICES-Customer Experience Job Title Service Quality (Customer Grievance Audit & Process Improvement) Department Service Quality / Customer Experience Reports To Head – Service Quality and Process Improvements Job Purpose The incumbent will be responsible for auditing customer complaints handled and...

Position Title: Quality Analyst Banking/BFSI Contact CentreLocation: Turbhe, Navi MumbaiRole Overview: We are hiring a Quality Analyst with hands-on experience in auditing banking/BFSI sales or service calls. The role involves monitoring interactions, ensuring compliance, and driving improvements in service quality and customer satisfaction.Key...

Shift: Rotational We are seeking smart freshers for a Customer Service Executive role. Responsibilities include handling customer queries, resolving issues , ensuring customer satisfaction, and coordinating with teams for smooth service delivery.

Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Senior...

Company DescriptionRadix Electrosystem Private Limited is an electrical and electronic manufacturing company based in Mumbai, Maharashtra, India. The company operates from Ghanshyam Industrial Estate, Off. Veera Desai Road, Andheri (West). Radix Electrosystem specializes in creating innovative solutions for various industries, providing high-quality products...

Company DescriptionRadix Electrosystem Private Limited is an electrical and electronic manufacturing company based in Andheri (West), Mumbai, Maharashtra, India. The company specializes in creating advanced electronic solutions and has a commitment to innovation and quality. Radix Electrosystem is dedicated to serving diverse industry needs with...

Company DescriptionPotential Engineering is a leading OEM committed to water pollution control & recovery. We aspire to be the global leader while 'solving for humanity'. We have a proven track record of over 40 years in design and engineering, helping customers to achieve their environmental goals. A fresh approach to every problem has led us to development...

Key Requirements:-Minimum 6 months of experience in Voice Quality (monitoring/evaluation)Strong communication and feedback skillsAbility to ensure adherence to call quality guidelines and compliance standardsKey Responsibilities of the Role:-Monitor and evaluate voice quality for customer interactions executivesProvide regular feedback and coaching to...