IT Service Quality

Brennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by our True Performance System – a way of...

Role & responsibilitiesDefine and maintain IT service quality frameworks, policies, and KPIs based on ITIL and continuous improvement methodologies.Monitor and analyze service performance data to identify gaps and drive improvements using Lean Six Sigma techniques.Integrate customer success metrics into service delivery to ensure alignment with business...

Job Summary:The Quality Assurance Specialist role focuses on ensuring and enhancing the quality of customer interactions within a sales or customer service process.Key Responsibilities:Conduct thorough call and email audits based on defined guidelines and sampling methodology.Oversee the transaction quality framework for a sales and/or customer service...

Company DescriptionBrocussolutions is one of the leading providers of BPO services located in Navi Mumbai, specializing in outsourcing administrative back-office functions for major companies. We offer the best customized and most cost-effective solutions to meet your unique business needs. Our company helps organizations enhance their business by improving...

Account Opening & Maintenance:Run the processes for account opening, account maintenance & account closure related formalities as per YBL process for Corporate clients.Handle corporate customers enquiries and instructions, whilst ensuring that the Bank's delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account...

Looking for Immediate to 30 days joiners only Job Summary:The Regional Delivery Manager (RDM) IT Infrastructure is responsible for overseeing the end-to-end delivery of IT infrastructure services within a specific geographic region. This includes managing operations, ensuring service level agreements (SLAs) are met, coordinating with stakeholders, and...

Company DescriptionFounded in 2013, Absolute IT Solutions is India's largest exclusive retail partner for Lenovo, with a robust presence across 71 stores nationwide and a dedicated team of over 250 employees. Headquartered in Vikhroli, Mumbai, we have steadily grown by staying true to our core values of grit, discipline, and veracity. Our commitment to...

Job Title:Quality Assurance Specialist">About the Role:We are seeking a Quality Assurance Specialist to join our team. As a key member of our organization, you will be responsible for ensuring that our IT service management system meets the highest standards of quality.">Key Responsibilities:Develop and Maintain ISO Documentation: Create, update, and...

Job Title: Service Delivery ManagerLocation: MumbaiExperience: 10-12 yearsLooking For Immediate JoinersThe Service Delivery Manager is responsible for the operational service delivery and the day-to day relationship for the assigned customer accounts. Responsibilities include 24x7 IT operation support using an ITIL framework, strategic planning, customer...

Location: Mulund We are seeking smart freshers for a Customer Service Executive role. Responsibilities include handling customer queries, resolving issues , ensuring customer satisfaction, and coordinating with teams for smooth service delivery.