IT Service Quality

Team Member-Customer Experience-SUPPORT SERVICES-Customer Experience Job Title Service Quality (Customer Grievance Audit & Process Improvement) Department Service Quality / Customer Experience Reports To Head – Service Quality and Process Improvements Job Purpose The incumbent will be responsible for auditing customer complaints handled and...

Role & responsibilitiesDefine and maintain IT service quality frameworks, policies, and KPIs based on ITIL and continuous improvement methodologies.Monitor and analyze service performance data to identify gaps and drive improvements using Lean Six Sigma techniques.Integrate customer success metrics into service delivery to ensure alignment with business...

Company DescriptionBrocussolutions is one of the leading providers of BPO services located in Navi Mumbai, specializing in outsourcing administrative back-office functions for major companies. We offer the best customized and most cost-effective solutions to meet your unique business needs. Our company helps organizations enhance their business by improving...

Key Requirements:-Minimum 6 months of experience in Voice Quality (monitoring/evaluation)Strong communication and feedback skillsAbility to ensure adherence to call quality guidelines and compliance standardsKey Responsibilities of the Role:-Monitor and evaluate voice quality for customer interactions executivesProvide regular feedback and coaching to...

Account Opening & Maintenance:Run the processes for account opening, account maintenance & account closure related formalities as per YBL process for Corporate clients.Handle corporate customers enquiries and instructions, whilst ensuring that the Bank's delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account...

Looking for Immediate to 30 days joiners only Job Summary:The Regional Delivery Manager (RDM) IT Infrastructure is responsible for overseeing the end-to-end delivery of IT infrastructure services within a specific geographic region. This includes managing operations, ensuring service level agreements (SLAs) are met, coordinating with stakeholders, and...

As a skilled Quality Analyst, you will be responsible for monitoring and evaluating sales calls in our international voice process. Your main tasks will include: - Auditing inbound sales calls for quality and compliance - Providing constructive feedback to sales agents - Maintaining QA reports and performance dashboards - Identifying training needs -...

Company DescriptionFounded in 2013, Absolute IT Solutions is India's largest exclusive retail partner for Lenovo, with a robust presence across 71 stores nationwide and a dedicated team of over 250 employees. Headquartered in Vikhroli, Mumbai, we have steadily grown by staying true to our core values of grit, discipline, and veracity. Our commitment to...

Job Title: Service Delivery ManagerLocation: MumbaiExperience: 10-12 yearsLooking For Immediate JoinersThe Service Delivery Manager is responsible for the operational service delivery and the day-to day relationship for the assigned customer accounts. Responsibilities include 24x7 IT operation support using an ITIL framework, strategic planning, customer...

We're Hiring – Manager (Audit Quality – Financial Services) Location:Gurgaon / Noida / Mumbai / Bangalore / Chennai / Kochi / Kolkata / Ahmedabad / Pune / HyderabadCTC:Up to ₹35 LPAExperience:6–10+ yearsQualification:CA (Chartered Accountant)About the Role:Join the2nd Line of Defense (2LoD)team to strengthenaudit qualityin the Financial Services...