Amazon Connect Conversational Architect

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description
We are looking for a highly skilled Conversational Solutions Architect experienced in both Google Dialogflow CX/CCAI and Amazon Connect. You will design end-to-end voice and digital contact-center solutions, drive architecture best practices, integrate enterprise systems, and implement GenAI-powered automation across Google Cloud and AWS platforms.

Responsibilities
:

• Architect scalable solutions using Amazon Connect
• Define APIs, data mappings, integration specs, and high-level architecture
• Lead design of IVR, chatbots, NLP/ASR workflows, and omnichannel experiences
• Implement GenAI and LLM-based solutions using Bedrock, Lex, SageMaker
• Integrate with CRMs and enterprise systems through secure APIs and event-driven flows
• Ensure cloud security, IAM, monitoring, and compliance on both AWS
• Collaborate with business, engineering, and cross-functional teams to deliver solutions

Qualifications

• 7–10 years in driving large-scale solution and cloud architecture initiatives in enterprise environments.
• Strong hands-on expertise with Amazon Connect
• Deep knowledge of IVR, NLP, ASR, VXML, and conversational architecture
• Experience with LLMs, GenAI, and modern AI/ML services
• Strong API design, backend integration, and cloud security experience
• Proficiency in AWS (Lambda, API Gateway, DynamoDB, Bedrock)

Nice to Have:

• AWS Solutions Architect – Professional
• Experience with Google CCAI Platform, Agent Assist, Q in Connect
• Background in speech processing and conversational AI
• Experience in regulated industries
• Agile environment experience

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
• Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Additional Information

All your information will be kept confidential according to EEO guidelines.