Operations Head

20 hours ago

Delhi, Delhi, India b8b933fa-ade6-43e8-bcc3-9cc6a815c7fa Full time ₹ 2,27,29,792 - ₹ 10,00,00,000 per year

Location: Bangalore

Experience: 8–15 years (FMCG, QSR, Food Manufacturing, or Multi-city Operations preferred)

Department: Operations

Reporting To: Founders

Role Overview

The Operations Head will lead and optimise end-to-end operations for The Betel Leaf Co. across 60+ kitchens, supply chain, inventory, production, hygiene, fulfilment, and automation projects. This role requires a performance-driven leader who can manage scale, ensure operational excellence, maintain hygiene standards, and support rapid national expansion.

Key Responsibilities1. Operations Management & Scalability

  • Oversee daily operations across all cloud kitchens, pick-up points, and retail supply channels.
  • Drive operational efficiency, SOP adherence, and cost optimisation.
  • Lead expansion operations for new cities, new kitchens, and project roll-outs.
  • Implement automation and streamline workflows to support scale.

2. Supply Chain & Logistics

  • Manage end-to-end procurement, vendor performance, and cost negotiation.
  • Ensure strong inbound & outbound logistics across 22+ cities.
  • Maintain optimum inventory levels, demand forecasting, and minimal wastage.
  • Ensure timely sourcing for exports, GT, and quick commerce.

3. Production & Quality Control

  • Oversee production teams ensuring consistent quality, accuracy, and timely output.
  • Lead central kitchen automation setup and daily production health checks.
  • Monitor process deviations and ensure corrective actions.

4. Hygiene, Food Safety & Compliance

  • Implement and audit hygiene standards across all kitchens.
  • Drive compliance with FSSAI norms, food handling protocols, and statutory requirements.
  • Run periodic training on hygiene & safety for all kitchen and operations staff.

5. Fulfilment & Customer Experience

  • Improve delivery TAT, order accuracy, packaging quality, and operational SLAs.
  • Coordinate with customer service teams for issue resolution and process improvement.
  • Reduce operational complaints through strong root-cause analysis.

6. Data, Reporting & Performance Management

  • Own operational KPIs: productivity, wastage, fulfilment rate, cost per order, hygiene scores.
  • Build dashboards and reports for management reviews.
  • Track weekly, monthly, and quarterly performance metrics.

7. Team Leadership & People Management

  • Lead regional managers, kitchen managers, logistics teams, and production supervisors.
  • Drive hiring, training, mentoring, and performance evaluation for operations staff.
  • Build a culture of discipline, accountability, and continuous improvement.

8. Cross-Functional Collaboration

  • Work closely with Supply Chain, Finance, HR, R&D, and Marketing for seamless operations.
  • Support new product launches, export operations, and vending machine deployment.

Key Skills & Requirements

  • 8–15 years of operations leadership experience in FMCG/QSR/Manufacturing/Cold Chain.
  • Strong understanding of multi-city operations, supply chain, and production.
  • Experience with automation, process optimisation, and SOP building.
  • Excellent problem solving, prioritisation, and crisis management skills.
  • Data-driven mindset with strong reporting and analytical abilities.
  • Ability to manage large teams with discipline and performance-focus.
  • Strong communication skills and an entrepreneurial approach.

Why Join The Betel Leaf Co.?

  • Fastest-growing brand in a unique FMCG category.
  • Opportunity to build and scale India's first organised paan ecosystem.
  • High ownership, autonomy, and direct impact on nationwide operations.

Job Type: Full-time

Pay: ₹22, ₹72,972.92 per month

Work Location: In person

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