Head Operations

2 days ago


Delhi, Delhi, India Narayana Health (NH) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

The Head of Operations will be responsible for overseeing, managing, and optimizing the day-to-day operational functions of the healthcare organization. This role ensures smooth service delivery, regulatory compliance, quality standards, and patient satisfaction while driving operational efficiency and business growth.

Key Responsibilities

  • Strategic Leadership

  • Develop and implement operational strategies aligned with the organizations vision and objectives.

  • Drive business growth through process improvements, cost optimization, and innovative practices.

  • Operational Management

  • Oversee daily healthcare operations, including patient services, hospital/clinic administration, and facility management.

  • Ensure smooth coordination between clinical, non-clinical, and support functions.
  • Monitor performance metrics (KPIs) and operational budgets.

  • Quality & Compliance

  • Ensure adherence to healthcare regulations, accreditation standards, and legal requirements.

  • Establish and monitor quality assurance systems to maintain high standards of patient care and safety.

  • People Management

  • Lead, mentor, and manage cross-functional teams to achieve operational excellence.

  • Drive a culture of accountability, continuous improvement, and patient-centric service.

  • Patient Experience

  • Enhance patient engagement, satisfaction, and service delivery.

  • Implement initiatives to improve turnaround time, care quality, and grievance handling.

  • Technology & Innovation

  • Oversee implementation of healthcare IT systems (EMR/EHR, billing, telemedicine, etc.).

  • Leverage data analytics to support decision-making and improve operational efficiency.

Key Skills

  • Strategic planning & execution
  • Healthcare operations management
  • Regulatory compliance & quality assurance
  • Budgeting & cost control
  • Leadership & team development
  • Patient-centric approach
  • Strong analytical & decision-making abilities

Min. 8 to 10 years experience in hospital industry / service industry

Candidate must have excellent communication skills

Interested candidate can share their resume


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