
Head Operations
2 days ago
The Head of Operations will be responsible for overseeing, managing, and optimizing the day-to-day operational functions of the healthcare organization. This role ensures smooth service delivery, regulatory compliance, quality standards, and patient satisfaction while driving operational efficiency and business growth.
Key Responsibilities
Strategic Leadership
Develop and implement operational strategies aligned with the organizations vision and objectives.
Drive business growth through process improvements, cost optimization, and innovative practices.
Operational Management
Oversee daily healthcare operations, including patient services, hospital/clinic administration, and facility management.
- Ensure smooth coordination between clinical, non-clinical, and support functions.
Monitor performance metrics (KPIs) and operational budgets.
Quality & Compliance
Ensure adherence to healthcare regulations, accreditation standards, and legal requirements.
Establish and monitor quality assurance systems to maintain high standards of patient care and safety.
People Management
Lead, mentor, and manage cross-functional teams to achieve operational excellence.
Drive a culture of accountability, continuous improvement, and patient-centric service.
Patient Experience
Enhance patient engagement, satisfaction, and service delivery.
Implement initiatives to improve turnaround time, care quality, and grievance handling.
Technology & Innovation
Oversee implementation of healthcare IT systems (EMR/EHR, billing, telemedicine, etc.).
- Leverage data analytics to support decision-making and improve operational efficiency.
Key Skills
- Strategic planning & execution
- Healthcare operations management
- Regulatory compliance & quality assurance
- Budgeting & cost control
- Leadership & team development
- Patient-centric approach
- Strong analytical & decision-making abilities
Min. 8 to 10 years experience in hospital industry / service industry
Candidate must have excellent communication skills
Interested candidate can share their resume
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