Senior Desktop Engineering Analyst

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description
Senior Desktop Engineering Analyst
(Solventum)
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role
Participating in a diverse Agile Scrum team supporting team deliverables across the Desktop Engineering portfolio of services (Imaging, provisioning, security, hardware, operating system management, software delivery, analytics, automation, etc.).

• Leading projects around the identification and automation of key operational activities with a focus on reducing friction in IT Processes and improving client satisfaction.
• Participating in next generation device imaging and management activities, including but not limited to; testing and configuring new Operating System imaging and delivery processes, data migration strategies, systems management strategies, security, compliance, etc.
• Monitoring support issues for opportunities to improve End User Experience using tools like Systrack and Microsoft Endpoint Analytics, scripting automations and leading efforts to resolve common issues.
• Performing Root cause identification for issues escalated to L4
• Participating in the design, implementation, and support of a varied portfolio of global desktop solutions that meet business requirements and are aligned to security and operational standards.
• Consulting with clients on emerging technology and/or existing solutions.
• Assist in setting Product Direction for privilege management, browser and Java technologies.
• Develops/maintains vendor relationship with top technical experts.
• Maintain and broaden skills/expertise in different technology areas, stay in touch with changing technologies.

Your Skills And Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor's degree or higher (completed and verified prior to start) from an accredited institution OR High School diploma/GED or higher AND four years of IT experience in lieu of the education requirement.
• Overall, candidates should have 8–10 years of experience in IT end user com-puting & Desktop engineering support.
• with Minimum Four to Five (4-5) years' experience in advanced Windows troubleshooting and performing root cause analysis to resolve complex system issues efficiently."

Additional qualifications that could help you succeed even further in this role include:

• 2 years of experience working on deep, technical topics for pcs, desktop hardware, current protocols, operating systems, standards, and performance management / device optimization
• 2 years of experience supporting browser, Java and privilege management technologies
• Software and Hardware Troubleshooting Experience in provisioning, imaging and deploying devices and device management
• Experience with mobile device management systems
• Scrum Master Certification

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