quality and traning executive

5 days ago

Delhi, Delhi, India Blue Square Infrastructure LLP Full time ₹ 2,00,000 - ₹ 2,40,000 per year

Job Summary:

The Quality & Training Executive is responsible for monitoring and evaluating customer interactions to ensure high service standards, identifying training needs, and delivering training programs for call centre agents. The role focuses on improving agent performance, enhancing customer satisfaction, and maintaining compliance with company policies and industry standards.

Key Responsibilities:

Quality Monitoring & Evaluation

  • Monitor inbound and outbound calls, chats, or emails to evaluate agent performance against quality standards.
  • Provide feedback, coaching, and guidance to agents to improve communication, accuracy, and customer service skills.
  • Identify process gaps and recommend improvements to enhance customer experience.
  • Prepare and share daily, weekly, and monthly quality reports with management.

Training & Development

  • Conduct new hire orientation and training sessions on processes, systems, and soft skills.
  • Design and deliver refresher training programs based on performance gaps and business requirements.
  • Maintain updated training materials, manuals, and knowledge base.
  • Collaborate with team leaders and managers to ensure continuous learning and development.

Compliance & Process Adherence

  • Ensure adherence to call handling standards, scripts, and compliance guidelines.
  • Support implementation of quality initiatives, certifications, and audits.
  • Promote best practices and ensure consistency in customer interactions.

Key Skills & Competencies:

  • Strong communication and presentation skills.
  • Excellent listening, observation, and analytical abilities.
  • Knowledge of quality monitoring tools and training methodologies.
  • Ability to coach and motivate team members.
  • Problem-solving and process improvement mindset.
  • Proficiency in MS Office (Excel, PowerPoint, Word).

Qualifications & Experience:

  • Graduate in any discipline (preferred: business, communication, or related fields).
  • 1–3 years of experience in call centre quality monitoring or training.
  • Prior experience in BPO/Customer Service industry is desirable.

Work Environment:

  • Fast-paced call centre/BPO setup.
  • Requires flexibility in shifts as per business needs.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

  • Quality Analyst

    1 week ago

    Delhi, Delhi, India Vyom Systems And Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Collaborate with development team on CI/CD pipeline.* Execute manual & mobile tests using Selenium & Java.* Ensure software quality through testing methods.Provident fund

  • Quality Assurance Executive

    2 weeks ago

    Delhi, Delhi, India Oh Deli Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Quality Assurance Executive located in Delhi, India. The Quality Assurance Executive will be responsible for overseeing quality control processes, ensuring compliance with quality standards, conducting quality audits, and managing quality assurance systems. The role involves routine inspections, testing...

  • Quality Engineer

    1 week ago

    Delhi, Delhi, India Best Lift and Lash Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Quality Engineer located in Bahadurgarh, Haryana, India. The Quality Engineer will be responsible for ensuring product quality through rigorous quality control and assurance processes. Daily tasks will include developing and implementing quality...

  • Quality Assurance Executive

    1 day ago

    Delhi, Delhi, India Bajo Foods Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for a Quality Assurance Executive to support food safety and quality compliance across our contract manufacturing facilities. This role involves conducting audits, inspections, and quality checks, handling documentation, and collaborating with cross-functional teams to ensure product excellence. The ideal candidate should have strong knowledge...

  • Commi Chef

    1 day ago

    Delhi, Delhi, India INEJ EXECUTIVE LOUNGE Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    Job Opening: Commis II Chef – Executive Lounge, New DelhiCompany: Ten 11 HospitalityLocation: Executive Lounge – New DelhiDepartment: Culinary / KitchenExperience: 1–3 yearsIndustry Preference: Hospitality / Hotels / QSR / Lounge / CateringRole Overview:We are looking for a dedicated and skilled Commis II Chef to join our kitchen team at the Executive...

  • Quality Assurance

    2 weeks ago

    Delhi, Delhi, India Varun Chandra Development and Construction LLP Full time ₹ 2,16,000 - ₹ 3,60,000 per year

    Quality Assurance (QA) Responsibilities:Develop, implement, and maintain quality assurance processes to ensure compliance with industry standards, company policies, and regulatory requirements.Conduct audits and inspections to assess compliance with established quality standards.Collaborate with cross-functional teams, including production, engineering, and...

  • Quality Engineer

    2 weeks ago

    Delhi, Delhi, India Varun Chandra Development and Construction LLP Full time ₹ 3,36,000 per year

    Quality Assurance (QA) Responsibilities: - Civil (Railway Experience)Develop, implement, and maintain quality assurance processes to ensure compliance with industry standards, company policies, and regulatory requirements.Conduct audits and inspections to assess compliance with established quality standards.Collaborate with cross-functional teams, including...

  • Quality Engineer

    2 weeks ago

    Delhi, Delhi, India Switchgear and Control Technics Private Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Description – Quality Engineer (Powder Coating Welding)Job Title: Quality Engineer – Powder Coating WeldingLocation: Bommasandra Job Type: Full-timeJob Summary:We are looking for a Quality Engineer to manage and ensure the quality of powder coating and welding work in our fabrication unit.The role involves checking fabrication standards, inspecting...

  • Quality Assurance Engineer

    3 days ago

    Delhi, Delhi, India Motherson Automotive Elastomer Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionMotherson Automotive Elastomer is a Chennai, Tamil Nadu-based manufacturer specializing in natural rubber, tread rubber, and neoprene rubber. Our company is known for delivering high-quality elastomer products that meet the diverse needs of the automotive industry. We are dedicated to innovation and excellence in rubber manufacturing,...

  • Quality Assurance

    2 weeks ago

    Delhi, Delhi, India StarClinch Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    As a QA Executive, you will ensure the quality and reliability of software/products by identifying issues, testing features, and improving processes. You will work closely with development and product teams to deliver seamless and bug-free experiences.Responsibilities:Develop and execute test plans, cases, and scripts to ensure product quality.Identify,...