Customer Relationship Manager
11 hours ago
We're looking for an exceptional Customer Relationship Officer to join our team at SM Developers, a leading real estate company specializing in flat sales. As a Customer Relationship Officer, you will be responsible for managing clients 360 degrees post-sales, from agreement signing to handover.
Key Responsibilities:
Manage client relationships and ensure customer satisfaction post-sales
Handle client queries and concerns in a timely and professional manner
Build strong relationships with clients to ensure repeat business and referrals
Collaborate with internal teams to resolve client issues
Maintain accurate records of client interactions and transactions
Requirements:
8-10 years of experience in customer relationship management or a similar role from Real Estate industry only
Excellent communication and interpersonal skills
Ability to build strong relationships with clients and internal stakeholders
Strong problem-solving and conflict resolution skills
Job Type: Full-time
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Provident Fund
Application Question(s):
- What is your Current CTC ?
- What is your Notice Period ?
Education:
- Bachelor's (Preferred)
Experience:
- Real estate sales: 1 year (Required)
Work Location: In person
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