Customer Relationship Manager

2 hours ago


Dispur Guwahati Assam, India SM GROUP Full time ₹ 8,00,000 - ₹ 18,00,000 per year

We're looking for an exceptional Customer Relationship Officer to join our team at SM Developers, a leading real estate company specializing in flat sales. As a Customer Relationship Officer, you will be responsible for managing clients 360 degrees post-sales, from agreement signing to handover.

Key Responsibilities:

  • Manage client relationships and ensure customer satisfaction post-sales

  • Handle client queries and concerns in a timely and professional manner

  • Build strong relationships with clients to ensure repeat business and referrals

  • Collaborate with internal teams to resolve client issues

  • Maintain accurate records of client interactions and transactions

Requirements:

  • 8-10 years of experience in customer relationship management or a similar role from Real Estate industry only

  • Excellent communication and interpersonal skills

  • Ability to build strong relationships with clients and internal stakeholders

  • Strong problem-solving and conflict resolution skills

Job Type: Full-time

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Leave encashment
  • Provident Fund

Application Question(s):

  • What is your Current CTC ?
  • What is your Notice Period ?

Education:

  • Bachelor's (Preferred)

Experience:

  • Real estate sales: 1 year (Required)

Work Location: In person



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