Customer Service Executive

2 weeks ago

Dehradun Dehradun Shakti Tower SHAKTI TOWER ST FLOOR KHASRA NO OLD NEW MAUZA SEWALA KHURD PARGANA PACHAVA DEHRADUN TRANSPORT NAGAR PHASE Dehradun Uttarakhand India Tata Capital Finance Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Customer Service Executive - UCV Finance - UCV Finance - Motor Finance - Sales - Dehradun - Shakti Tower - CSE

Key Objective of the Job:

A Business Development Manager who effectively manage DSE interactions, channel partners and the open market. BDM's responsibilities also include to collaborate with internal stakeholders, including operations & credit teams to ensure efficient loan application processing.

Key Deliverables:

Lead Generation

  • Generate leads for ILSCV deals through interactions with DSE or through channel partners/open market.

Customer Relationship Management

  • End to end customer relationship management including explaining product offerings and resolving sales queries.
  • Cross-selling product offerings to customers.
  • Educates customers with information to build their understanding of issues and capabilities.
  • Goes beyond their day-to-day work to assist customers in a positive manner.

Dealer Relationship Management

  • Maintaining relationship with assigned dealer.

Deal Processing

  • Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)

Internal Stakeholder Management

  • Interact with operations and credit team in order to ensure smooth processing of loan application.

Education Qualification:

Undergraduate/Graduate in any stream.

Commerce Graduate preferred.

Specialized job competencies:

Functional Competencies

  • Communication Skill
  • Negotiation Skill
  • Market/Industry Knowledge
  • Analytical Skill
  • Product Knowledge

Behavioral Competencies

  • Execution Excellence
  • Customer Centricity

Hiring Parameters:

  • Candidates from commerce graduate stream preferred.
  • Should be comfortable to move in the market.
  • Should have learning attitude.
  • Should have bike and license.
  • Good knowledge of RTO (UV)
  • Should have Product Knowledge (UV)

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