Customer Service Executive

2 days ago

Dehradun Uttarakhand, India Pearl Organisation Full time

We are looking for an experienced customer service representative at Pearl Organisation who will be responsible for engaging with key customers by building and preserving trusting relationships. The customer service relationship will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

**Responsibilities**:

- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.

**Requirements**:

- A bachelor’s degree in administration or a related field.
- A minimum of 1 years’ experience.
- Excellent interpersonal and communication skills.
- Superior product knowledge.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 3 years (preferred)
- client relationship: 3 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

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