Team Leader

1 week ago


Majiwada Thane Maharashtra, India Venuz Artifacts Full time

Key Responsibilities

  • Lead a team of 10–15 telesales agents and ensure daily sales achievement.
  • Monitor agent performance, conversion rates, call quality and productivity.
  • Conduct call audits, feedback & coaching sessions.
  • Handle customer escalations and ensure proper resolution.
  • Track daily/weekly reports and maintain team discipline & attendance.
  • Conduct sales huddles and motivate the team to meet targets.

Requirements

  • Minimum HSC/Graduate.
  • 6 months to 1 year of experience as Sales TL in a BPO (Outbound sales preferred).
  • Strong communication, leadership & sales coaching skills.
  • Ability to analyze performance data and improve conversions.
  • Comfortable with targets and fast-paced environment.

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Commuter assistance
  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Majiwada, Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Team Leader in a Domestic BPO: 1 year (Required)

Language:

  • English (Required)

Shift availability:

  • Day Shift (Required)

Willingness to travel:

  • 50% (Required)

Work Location: In person


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