Team Leader
1 week ago
Key Responsibilities
- Lead a team of 10–15 telesales agents and ensure daily sales achievement.
- Monitor agent performance, conversion rates, call quality and productivity.
- Conduct call audits, feedback & coaching sessions.
- Handle customer escalations and ensure proper resolution.
- Track daily/weekly reports and maintain team discipline & attendance.
- Conduct sales huddles and motivate the team to meet targets.
Requirements
- Minimum HSC/Graduate.
- 6 months to 1 year of experience as Sales TL in a BPO (Outbound sales preferred).
- Strong communication, leadership & sales coaching skills.
- Ability to analyze performance data and improve conversions.
- Comfortable with targets and fast-paced environment.
Job Type: Full-time
Pay: ₹25, ₹30,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Majiwada, Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Team Leader in a Domestic BPO: 1 year (Required)
Language:
- English (Required)
Shift availability:
- Day Shift (Required)
Willingness to travel:
- 50% (Required)
Work Location: In person
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