Duty Manager- Front Office
6 days ago
We are looking for a highly skilled and experienced Duty Manager to lead our Front Office team. The ideal candidate will have a strong background in hospitality management, with excellent communication and leadership skills.
Roles and Responsibility
- Manage front office operations, including reception, concierge, and bell captain services.
- Supervise and coordinate the work of front office staff to ensure high-quality service delivery.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Maintain accurate records and reports, including guest feedback and performance metrics.
- Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless operations.
- Ensure compliance with company policies and procedures, maintaining high standards of quality and service.
Job Requirements
- Proven experience in hospitality management, preferably in a similar role.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Strong attention to detail and ability to maintain accurate records.
- Experience with front office software and systems, including reservation and booking platforms.
- Strong knowledge of hotel operations, including front desk procedures and protocols.
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