
Front Office Receptionist
22 hours ago
Key Responsibilities:
- Welcome and greet guests courteously upon arrival.
- Handle check-in and check-out procedures efficiently.
- Assign rooms and issue room keys accurately.
- Manage guest requests, queries, and complaints promptly.
- Coordinate with Housekeeping and other departments for room readiness.
- Maintain accurate guest information and registration records.
- Handle billing, payments, and prepare invoices correctly.
- Balance cash and prepare cashier reports at shift end.
- Promote hotel facilities and upsell rooms or packages.
- Maintain a professional and pleasant demeanor at all times.
- Ensure guest satisfaction through attentive and personalized service.
- Handle telephone calls, messages, and emails professionally.
- Follow all hotel policies, SOPs, and grooming standards.
- Support the Front Office team in daily operations and emergencies.
- Report any maintenance issues or guest concerns to the supervisor.
Job Types: Full-time, Permanent
Pay: ₹12, ₹14,000.00 per month
Benefits:
- Food provided
Work Location: In person
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