Front Office Receptionist

3 weeks ago


Mussoorie UL IN Hotel GreenCastle Full time

Key Responsibilities Welcome and greet guests courteously upon arrival Handle check-in and check-out procedures efficiently Assign rooms and issue room keys accurately Manage guest requests queries and complaints promptly Coordinate with Housekeeping and other departments for room readiness Maintain accurate guest information and registration records Handle billing payments and prepare invoices correctly Balance cash and prepare cashier reports at shift end Promote hotel facilities and upsell rooms or packages Maintain a professional and pleasant demeanor at all times Ensure guest satisfaction through attentive and personalized service Handle telephone calls messages and emails professionally Follow all hotel policies SOPs and grooming standards Support the Front Office team in daily operations and emergencies Report any maintenance issues or guest concerns to the supervisor Job Types Full-time Permanent Pay 12 000 00 - 14 000 00 per month Benefits Food provided Work Location In person



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