Admission Counselor/front Office

2 weeks ago

Dehradun Uttarakhand, India New Era Academy Full time

**Position Overview**: The Admission Counselor/Front Office Executive will serve as the first point of contact for prospective parents, providing them with information about the school, admission process, and other inquiries. This role involves managing front desk operations, handling administrative duties, and supporting the school in achieving its enrollment goals.

**Key Responsibilities**:

- **Admission Counseling**:

- Provide comprehensive information to prospective parents about the school's curriculum, extracurricular activities, and admission policies.
- Guide parents through the admission process, including answering questions and scheduling tours.
- Coordination with Admissions team on managing the leads
- Filing data on CRM and follow up based on the same.
- **Front Office Management**:

- Greet visitors, parents, and respond to their inquiries in a professional and courteous manner.
- Ensure the front desk area is organized, welcoming, and reflective of the school's values.
- **Administrative Support**:

- Assist with maintaining admissions, student records, enrollment data, and other related documentation.
- Coordinate meetings, appointments, and school tours for prospective parents.
- Handle office tasks such as filing, data entry, copying, and distributing information as required.
- Support the admissions department in tracking and reporting key metrics, including enrollment numbers.
- **Collaboration**:

- Collaborate with the admissions team, school administration, and teachers to ensure a smooth transition for new students.
- Work with the marketing team to manage new admissions & their follow ups.
- Provide feedback to the management team about concerns, and suggestions from prospective parents.

**Qualifications**:

- Bachelor’s degree in a relevant field (Education, Business Administration, or related discipline).
- Minimum of 1-3 years of experience in admissions, front office management, or a customer service role.
- Strong communication and interpersonal skills with the ability to engage with parents in a professional manner.
- Excellent organizational and time-management skills.
- Proficiency in Microsoft Office Suite
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

**Key Attributes**:

- Friendly, approachable, and welcoming demeanor.
- Attention to detail and high level of professionalism.
- Strong problem-solving skills and the ability to handle sensitive situations with discretion.
- Team-oriented mindset with a positive attitude.

Pay: ₹15,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

Work Location: In person

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