Warranty Specialist II

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

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How will you do it?

• Evaluate and approve warranty claims with a value of up to $5k, ensuring compliance with company policies.
• Process all extended warranty claims accurately and promptly to enhance customer experience.
• Identify and escalate warranty-related issues to warranty admin 3 or the manager as necessary.
• Maintain and update the warranty counter to reflect accurate claim statuses.
• Conduct thorough reviews and analyses of warranty claims to identify trends, potential fraud, and root causes of product issues.
• Coordinate with engineering, manufacturing, and customer service teams to resolve warranty-related problems efficiently.
• Train and mentor new team members on warranty processes, systems, and best practices to ensure a knowledgeable team.
• Maintain accurate documentation of warranty transactions and ensure adherence to legal and regulatory requirements.
• Prepare detailed presentations and reports for management on warranty performance metrics, trends, and areas for improvement.
• Participate in continuous improvement initiatives to streamline warranty processes, reduce turnaround times, and enhance overall service quality.
• Ensure timely follow-up on outstanding warranty claims and customer inquiries, maintaining a high level of customer satisfaction.
• Monitor warranty claims for compliance with terms and conditions and advise on corrective actions as needed.
• Assist in the development of training materials and user guides for warranty processes and systems.

What we look for?

• Graduate with 6 years of relevant experience, or a combination of education and experience that demonstrates the required knowledge and skills.
• Proficiency in SAP, Excel, Word, and Outlook, with strong analytical skills to interpret data effectively.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly to diverse audiences.
• Self-motivated and results-oriented, demonstrating a strong sense of urgency in meeting deadlines.
• Strong time management and organizational skills, with the ability to prioritize tasks in a fast-paced environment.
• Highly customer-focused, capable of managing conflicting priorities while maintaining a positive customer experience.

What we offer:

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.  Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands.