Hospitality Industry

18 hours ago

Hyderabad, Telangana, India FracSpace Full time ₹ 2,50,000 - ₹ 7,50,000 per year
Job Summary:

We are looking for a proactive and well-presented Hospitality Executive to manage operations across multiple properties. The ideal candidate should have strong communication skills, a problem-solving mindset, and the ability to multitask efficiently. This role demands someone who can oversee guest satisfaction, coordinate maintenance, manage billing, and ensure operational excellence across 7 properties.

Key Responsibilities:
  • Collect bills from the front desk of each property and cross-check them with the finance team for payment status.
  • Call and follow up with corporates and travel agencies to drive revenue generation.
  • Monitor and manage Online Travel Agency (OTA) platforms for booking updates and queries.
  • Coordinate and resolve property-related issues such as maintenance, water shortages, or leakages by liaising with the concerned personnel.
  • Ensure customer satisfaction by promptly addressing guest concerns and resolving complaints.
  • Handle interpersonal or employee grievances, and mediate or escalate where required to maintain team harmony.
  • Manage and audit bills on a weekly and monthly basis for accuracy and compliance.
  • Prepare and manage the duty roster to ensure efficient staffing and shift coverage.
Requirements:
  • Minimum 1 year of relevant experience in the hospitality industry.
  • A Bachelor's degree in Hospitality Management is preferred.
  • Must possess excellent communication, coordination, and problem-solving skills.
  • Strong presentability and customer-centric attitude.
  • Experience in managing multiple properties or a multi-location setup is a plus.
Preferred Skills:
  • Familiarity with OTA portals (e.g., , Agoda, MakeMyTrip, etc.)
  • Basic understanding of hospitality finance and billing processes.
  • Ability to work in a fast-paced, dynamic environment.

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