Hospitality Manager

9 hours ago

Hyderabad, Telangana, India Stone Hill Property Management Full time ₹ 3,60,000 - ₹ 7,20,000 per year

Job Title: Hospitality Manager

Department: Operations / Guest Services

Location: Madhapur

Reports To: General Manager

Job Overview:

We are seeking a professional Hospitality Manager with 1+ year of experience in the hotel industry to oversee the overall guest experience, hotel operations, and service quality. The role involves supervising teams, ensuring smooth day-to-day operations, and maintaining high standards of hospitality. Accommodation and meals will be provided for the selected candidate.

Key Responsibilities:Guest Experience & Services

  • Ensure excellent guest services and satisfaction across all hotel touchpoints.
  • Handle guest complaints and feedback promptly, ensuring service recovery.
  • Maintain high standards of cleanliness, hygiene, and room readiness.
  • Supervise front office, housekeeping, and other guest service teams.

Operations Management

  • Oversee daily operations of the hotel to ensure efficiency and smooth workflow.
  • Monitor team performance, provide training, and implement standard operating procedures (SOPs).
  • Coordinate with vendors for housekeeping, maintenance, and other operational needs.
  • Ensure proper inventory management of supplies and amenities.

Reporting & Quality Assurance

  • Prepare daily, weekly, and monthly operational reports.
  • Monitor guest satisfaction metrics and identify areas for improvement.
  • Ensure compliance with hotel policies, safety standards, and service protocols.

Qualifications & Requirements:

  • Minimum 1 year experience in hotel operations or hospitality management.
  • Bachelor's degree in Hospitality, Hotel Management, or related field preferred.
  • Strong interpersonal and communication skills.
  • Professional, organized, and proactive in problem-solving.
  • Ability to manage teams and coordinate across multiple departments.

Perks & Benefits:

  • Accommodation and meals provided
  • Competitive salary and performance-based incentives
  • Opportunity to grow in a professional hotel environment

Job Types: Full-time, Fresher

Pay: ₹30, ₹50,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Leave encashment
  • Paid sick time
  • Paid time off

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