Telesales Specialist

2 days ago

Kozhikode, Kerala, India XYLEM LEARNING Full time

Job Title:
Telesales Executive

Location:
Mankavu, Kozhikode

Employment Type:
Full-time | Permanent | Also open to Freshers

Xylem Learning is expanding its
counselling and sales team
and is looking for enthusiastic, results-focused
Student Counsellors
. In this role, you will play a critical part in the company's growth by guiding prospective students and parents toward informed academic decisions, effectively promoting Xylem's educational programs, and driving enrolments.

This is a fantastic opportunity for individuals with a background in
academic advising, consultative sales, or the education sector
who are driven by the dual goals of helping learners succeed and achieving ambitious business targets.

Primary Responsibilities

  • Lead Engagement:
    Initiate contact with prospective students and parents via structured
    outbound and inbound calls
    utilizing the provided lead database.
  • Personalized Guidance:
    Conduct in-depth needs assessments to understand each student's
    academic goals, challenges, and aspirations
    , and then recommend the most suitable Xylem Learning programs.
  • Program Advocacy:
    Confidently and persuasively
    present and promote
    Xylem Learning's diverse course offerings.
  • Relationship Management:
    Cultivate
    strong, trust-based relationships
    through personalized counselling, consistent support, and regular follow-ups.
  • Target Achievement:
    Consistently
    meet or exceed monthly and quarterly enrolment and revenue targets
    .
  • Data Management:
    Maintain
    accurate and up-to-date records
    of all calls, follow-ups, and enrolments within the CRM system.
  • Collaboration:
    Work closely with the academic, marketing, and operations teams to stay informed about
    new programs, offers, and initiatives
    .
  • Process Improvement:
    Provide valuable feedback to leadership to
    enhance lead quality, conversion strategies
    , and the overall student experience.

Required Qualifications & Experience

  • Education:
    Bachelor's degree in any discipline.
  • Experience:
    0–2 years of relevant experience in
    academic counselling, student advisory, or sales
    (prior experience in the education sector is a distinct advantage).
  • Performance:
    Proven track record or strong capacity to
    meet or surpass sales/enrolment targets
    .

Key Skills & Attributes

  • Communication:
    Excellent
    persuasion, negotiation, and overall communication skills
    .
  • Interpersonal:
    Strong capacity for
    relationship-building
    and interpersonal rapport.
  • Drive:
    Self-motivated, proactive, and intensely target-driven
    work approach.
  • Adaptability:
    Solution-oriented
    and able to adapt quickly in a demanding, fast-paced setting.
  • Language:
    Proficiency in Malayalam is preferred
    ; good English communication skills are desirable.

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