Telesales Specialist

Job Title:
Telesales Executive

Location:
Mankavu, Kozhikode

Employment Type:
Full-time | Permanent | Also open to Freshers

Xylem Learning is expanding its
counselling and sales team
and is looking for enthusiastic, results-focused
Student Counsellors
. In this role, you will play a critical part in the company's growth by guiding prospective students and parents toward informed academic decisions, effectively promoting Xylem's educational programs, and driving enrolments.

This is a fantastic opportunity for individuals with a background in
academic advising, consultative sales, or the education sector
who are driven by the dual goals of helping learners succeed and achieving ambitious business targets.

Primary Responsibilities

• Lead Engagement:
  Initiate contact with prospective students and parents via structured
  outbound and inbound calls
  utilizing the provided lead database.
• Personalized Guidance:
  Conduct in-depth needs assessments to understand each student's
  academic goals, challenges, and aspirations
  , and then recommend the most suitable Xylem Learning programs.
• Program Advocacy:
  Confidently and persuasively
  present and promote
  Xylem Learning's diverse course offerings.
• Relationship Management:
  Cultivate
  strong, trust-based relationships
  through personalized counselling, consistent support, and regular follow-ups.
• Target Achievement:
  Consistently
  meet or exceed monthly and quarterly enrolment and revenue targets
  .
• Data Management:
  Maintain
  accurate and up-to-date records
  of all calls, follow-ups, and enrolments within the CRM system.
• Collaboration:
  Work closely with the academic, marketing, and operations teams to stay informed about
  new programs, offers, and initiatives
  .
• Process Improvement:
  Provide valuable feedback to leadership to
  enhance lead quality, conversion strategies
  , and the overall student experience.

Required Qualifications & Experience

• Education:
  Bachelor's degree in any discipline.
• Experience:
  0–2 years of relevant experience in
  academic counselling, student advisory, or sales
  (prior experience in the education sector is a distinct advantage).
• Performance:
  Proven track record or strong capacity to
  meet or surpass sales/enrolment targets
  .

Key Skills & Attributes

• Communication:
  Excellent
  persuasion, negotiation, and overall communication skills
  .
• Interpersonal:
  Strong capacity for
  relationship-building
  and interpersonal rapport.
• Drive:
  Self-motivated, proactive, and intensely target-driven
  work approach.
• Adaptability:
  Solution-oriented
  and able to adapt quickly in a demanding, fast-paced setting.
• Language:
  Proficiency in Malayalam is preferred
  ; good English communication skills are desirable.