Telesales Specialist

Job Title: Telesales Executive Location: Mankavu, Kozhikode Employment Type: Full-time | Permanent | Also open to Freshers Xylem Learning is expanding its counselling and sales team and is looking for enthusiastic, results-focused Student Counsellors. In this role, you will play a critical part in the company's growth by guiding prospective students and parents toward informed academic decisions, effectively promoting Xylem's educational programs, and driving enrolments. This is a fantastic opportunity for individuals with a background in academic advising, consultative sales, or the education sector who are driven by the dual goals of helping learners succeed and achieving ambitious business targets. Primary Responsibilities - Lead Engagement: Initiate contact with prospective students and parents via structured outbound and inbound calls utilizing the provided lead database. - Personalized Guidance: Conduct in-depth needs assessments to understand each student's academic goals, challenges, and aspirations, and then recommend the most suitable Xylem Learning programs. - Program Advocacy: Confidently and persuasively present and promote Xylem Learning’s diverse course offerings. - Relationship Management: Cultivate strong, trust-based relationships through personalized counselling, consistent support, and regular follow-ups. - Target Achievement: Consistently meet or exceed monthly and quarterly enrolment and revenue targets. - Data Management: Maintain accurate and up-to-date records of all calls, follow-ups, and enrolments within the CRM system. - Collaboration: Work closely with the academic, marketing, and operations teams to stay informed about new programs, offers, and initiatives. - Process Improvement: Provide valuable feedback to leadership to enhance lead quality, conversion strategies, and the overall student experience. Required Qualifications & Experience - Education: Bachelor’s degree in any discipline. - Experience: 0–2 years of relevant experience in academic counselling, student advisory, or sales (prior experience in the education sector is a distinct advantage). - Performance: Proven track record or strong capacity to meet or surpass sales/enrolment targets. Key Skills & Attributes - Communication: Excellent persuasion, negotiation, and overall communication skills. - Interpersonal: Strong capacity for relationship-building and interpersonal rapport. - Drive: Self-motivated, proactive, and intensely target-driven work approach. - Adaptability: Solution-oriented and able to adapt quickly in a demanding, fast-paced setting. - Language: Proficiency in Malayalam is preferred; good English communication skills are desirable.