Customer Relations Officer

15 hours ago

Model Town Jalandhar, India Rohin's Jewellery House Full time ₹ 4,00,000 - ₹ 6,00,000 per year

The CRM Executive is responsible for managing and enhancing customer relationships by ensuring exceptional service, efficient communication, and data-driven engagement. The role focuses on improving customer loyalty, retention, and satisfaction through consistent follow-ups, personalized communication.

Customer Engagement & Retention:

  • Maintain a strong relationship with existing clients through regular communication, feedback collection, and after-sales service.
  • Identify and implement strategies to improve customer loyalty and reduce churn rate.

CRM Database Management:

  • Maintain and update customer information in the CRM system with accuracy and confidentiality.
  • Segment customers based on demographics, purchase behavior, and preferences to support targeted campaigns.

Communication & Follow-ups:

  • Handle inbound and outbound calls, messages, and emails to address client queries or feedback.
  • Send periodic greetings, offers, and reminders (festivals, birthdays, anniversaries, etc.) to clients.

Sales & Marketing Support:

  • Coordinate with the sales and marketing teams for campaign execution and lead nurturing.
  • Monitor campaign performance and customer responses to improve future strategies.

Working hour 10:30-8pm

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