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Strategic Operations Manager

2 weeks ago

Delhi, Delhi, India BU Consultants Full time US$ 4,00,000 - US$ 14,00,000 per year

About the Role:

We are seeking a dynamic and detail-oriented
Strategic Operations Manager
with deep expertise in
workforce strategy, delivery operations, and HR program execution
within IT consulting/staffing environments. This role is ideal for someone who has successfully driven
staff augmentation initiatives
with high-profile clients like
Amazon
, particularly in deploying
Software Development Engineers (SDEs)
across multiple business units.

The individual will play a pivotal role in aligning internal operational capabilities with external client demands, ensuring scalable, efficient, and compliant talent deployment for long-term success.

Salary:
4 - 10LPA

Key Responsibilities:

Strategic Workforce Planning & Delivery:

  • Lead strategic initiatives for scaling SDE deployments into Amazon (and similar FAANG clients), aligning delivery capacity with project demand forecasts.
  • Design, refine, and implement operational playbooks for full-lifecycle staff augmentation: sourcing, onboarding, compliance, billing, and retention.

FAANG Client Strategy Execution:

  • Build and manage operational frameworks specifically tailored to Amazon's vendor protocols and contingent workforce requirements.
  • Oversee high-stakes delivery pipelines, ensuring timely onboarding of SDEs and smooth transitions across projects or geographies.
  • Act as a strategic liaison between client stakeholders (Amazon Vendor Managers/MSP teams) and internal account managers, recruiting leads, and HR partners.

Operations & Process Optimization:

  • Identify inefficiencies across delivery operations and develop solutions that enhance turnaround time, onboarding speed, and compliance accuracy.
  • Leverage data and reporting (ATS/HRIS insights) to monitor KPIs like onboarding velocity, offer-to-join ratio, resource utilization, and extension/roll-off trends.

Compliance, Risk, and Client Readiness:

  • Ensure all operational processes adhere to client-specific audit standards (e.g., Amazon's compliance framework, data privacy rules, background screening).
  • Maintain and improve documentation workflows for SOWs, VMS entries (Beeline, Fieldglass), consultant contracts, and visa status management.

Team Leadership & Stakeholder Management:

  • Mentor delivery coordinators, onboarding teams, and HR specialists to align execution with client priorities.
  • Drive stakeholder engagement with cross-functional teams (HR, Legal, Tech, Recruiting) for seamless execution of talent strategies.

Required Skills & Qualifications:

  • 7+ years in
    strategic operations
    ,
    HR delivery
    , or
    program management
    in
    IT consulting or staff augmentation firms
    .
  • Proven track record placing
    SDEs or technical consultants at Amazon
    , with a deep understanding of their hiring workflows and VMS systems.
  • Strong working knowledge of workforce operations, vendor engagement models, and delivery SLAs in a high-growth, multi-client environment.
  • Demonstrated ability to manage complex programs, lead cross-functional teams, and implement data-driven operational strategies.
  • Proficiency in tools like
    Jira, Trello, Greenhouse, BambooHR, SuccessFactors
    , and project tracking/reporting systems.

Preferred:

  • Hands-on experience with
    Amazon's Contingent Workforce Program
    , onboarding portals, or vendor compliance tools.
  • Understanding of
    India & APAC hiring and resource mobility planning
    .
  • MBA or relevant master's degree in
    Operations, HR Strategy, or Business Management
    is a plus.