Customer Support Executive

2 weeks ago

Noida, Uttar Pradesh, India COOX Full time ₹ 40,00,000 - ₹ 60,00,000 per year

About the Company:
COOX (pronounced as Cooks) is India's leading platform that lets you book Professional Chefs, Daily Cooks, Bartenders, Waiters and Kitchen Cleaners for occasions like house parties, birthdays, weddings, and special events at home. We have served over 5 Lakh people and built a network of 3,000+ trained service professionals in more than 20 cities of India. COOX has raised funding from India's top investment firm Inflection Point Ventures (IPV).

Roles & Responsibilities

  • Managing end to end bookings,service and operations
  • Responsible for supply generation by onboarding and training new partners
  • Responsible for enrichment and constantsupply of partner for the area assigned
  • Handling customer queries and complaints in a timelymanner
  • Call potential partnersto explain business product and service offerings
  • Coordinate with clients, vendors and supply team
  • Working with other department to improve the product and the process of the company
  • Define and analyze metrics and KPIsto efficiently track progress

Perks

  • Rewards, Incentives & Bonuses
  • Special Meals & Food Trials
  • Startup Exposure
  • Full of Learnings

Other Details

  • Need people who are energetic, confident and streetsmart
  • Great communication and soft skills
  • Foodies are preferred

Skills: communication skills,customer,enrichment,sales,metrics analysis,problem-solving,supply,communication,training,partner support,operations management,customer support

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