Female Custome Care Manager Service

2 days ago

Phulwari Sharif Patna Bihar, India Maruti Suzuki Full time ₹ 2,00,000 - ₹ 6,00,000 per year

We are hiring a Female Customer Care Manager in the Automotive/Customer Service sector for ensuring exceptional customer experiences and maintaining high levels of satisfaction.

Key Responsibilities

· Project Planning and Execution: The Automobile Customer Care Manager is responsible for planning and executing customer care projects, ensuring timely delivery and high-quality service to meet customer expectations.

· Problem-Solving and Decision-Making: This role involves identifying customer issues, analyzing root causes, and making informed decisions to resolve issues effectively while maintaining customer satisfaction.

· Collaboration with Cross-Functional Teams: The Customer Care Manager collaborates with departments like sales, marketing, and operations to streamline processes, improve service delivery, and enhance the overall customer experience.

· Leadership and Mentorship: Leading a team of customer care representatives, the manager provides guidance, support, and mentorship to ensure the team delivers exceptional service and achieves performance targets.

· Process Improvement and Innovation: Continuously evaluate and enhance customer care processes, implementing innovative solutions to drive efficiency, productivity, and customer satisfaction.

· Technical or Customer-Facing Responsibilities: Engage directly with customers to address complex issues, provide product support, and ensure a seamless customer journey through various touchpoints.

Required Skills And Qualifications

· Technical Skills: Proficiency in CRM software, ticketing systems, data analysis tools, Microsoft Office suite, and social media platforms for customer engagement.

· Educational Requirements: Bachelor's degree in Business Administration, Marketing, or related field. Certifications in Customer Relationship Management (CRM) are a plus.

· Experience Level: Minimum of 5 years in customer service roles, preferably in the automotive industry. Experience in managing customer care teams is highly desirable.

· Soft Skills: Excellent communication skills, problem-solving abilities, adaptability to changing environments, leadership qualities, and a customer-centric approach.

· Industry Knowledge: In-depth understanding of automotive products, services, industry regulations, and customer service best practices.

Preferred Qualifications

· Must be Graduate from a recognize university and have experience of minimum 6 month in an automobile company.

· Experience in leading customer care teams in reputable automotive companies.

· Holding advanced certifications in customer service management or related fields.

· Familiarity with tools for customer service automation and predictive analytics.

· Demonstrated success in scaling customer care operations and implementing process improvements.

· Active participation in automotive industry conferences and publications.

Contact Details-

o Mail id-

o Whatsapp/Call

Job Types: Full-time, Permanent

Pay: ₹10, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Health insurance
  • Internet reimbursement
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

Speak with the employer

  • Female Service Manager

    2 days ago

    Phulwari Sharif, Patna, Bihar, India Maruti Suzuki Full time ₹ 2,40,000 per year

    An automotive service manager plays a critical role in any dealership or repair shop. They oversee the daily operations of the service department and are responsible for ensuring customer satisfaction. They are also responsible for managing a team of technicians, setting and achieving departmental goals, and driving revenue growth for the dealership or...

  • Customer Care Executive(Female)

    1 week ago

    Patna, Bihar, India Amiure International Pvt Ltd.(Rail Recipe) Authorised Partner of IRCTC Full time

    **Amiure International Pvt Ltd is a web designing company that deals with rail recipe all across the networks in India and is an authorised partner with IRCTC.** Minimum Qualification - FRESHER Considered (FEMALE) Any graduate/pursuing graduation To accept food orders and call back for order confirmation ∙To process orders in a mannered way ∙To...

  • Customer Care Executive

    1 week ago

    Kidwaipur Postal Colony, Patna, Bihar, India Fino Payment Bank Full time

    Urgent Hiring for Customer Care Executive - Female Only. for Payment Bank in Patna, Bihar Qualification - Any Graduation with good communication skills in English & Hindi. Computer Skills - MS-Office (Word, Excel, Internet etc.) Gender - Female only. Age - Maximum 28 Year. Salary - 12000 per Month + Incentive. Contact for Interview - 7360-051-255 /...

  • Customer Care Executive

    2 days ago

    Boring Road, Patna, Bihar, India Zee Interior Full time ₹ 1,44,000 - ₹ 2,16,000 per year

    Full job descriptionCustomer Care Executive-Female Only (Do NOT APPLY-Age Above 40 & Outside Chennai Candidates)Responsibilities:Manage appointment for clientsFollow enquires to fix appointmentsMaintain records and reportingEducational Qualification & Experience required:Must have Bachelor degreeShould have minimum 1 year experience in customer handlingWe...

  • Customer Care Executive

    1 week ago

    Patna, Bihar, India Travellia solutions private limited Full time

    Job Title: Customer Care Executive Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a **Responsibilities**: Listen attentively to customer concerns, identify the root cause of the issue, and provide appropriate solutions or escalate complex problems to higher-level support teams. Maintain a professional and...

  • Customer Care Executive

    2 days ago

    Patna, Bihar, India Travellia solutions private limited Full time

    Job Title: Customer Care Executive Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a **Responsibilities**: Listen attentively to customer concerns, identify the root cause of the issue, and provide appropriate solutions or escalate complex problems to higher-level support teams. Maintain a professional and...

  • Hospital Manager

    2 weeks ago

    Phulwari Sharif, India Executive Infotech Full time

    Working with multiple departments and acting as intermediaries between doctors, governing boards, department heads and other health care staff Helping various departments work together to achieve the goals of the health care facility Overseeing hiring, training and policies that ensure the quality of patient care Getting involved in budgeting and setting...

  • Customer Care Executive

    1 week ago

    Fraser Road Area, Patna, Bihar, India Amiure International Pvt Ltd.(Rail Recipe) Authorised Partner of IRCTC Full time

    **JOB DESCRIPTION OF CUSTOMER CARE EXECUTIVE**: **Amiure International Pvt Ltd is a web designing company that deals with rail recipe all across the networks in India and is an authorised partner with IRCTC.** FRESHER Considered(Both males and females) Shift - Morning(7am to 4pm) for girls Evening - 1.30pm to 10.30pm for boys **Roles and Responsibilities...

  • Customer Care Executive

    1 week ago

    Fraser Road Area, Patna, Bihar, India AMAZON INFOSOLUTION PVT LTD Full time

    **JOB DESCRIPTION OF CUSTOMER CARE EXECUTIVE**: **Amiure International Pvt Ltd is a web designing company that deals with rail recipe all across the networks in India and is an authorised partner with IRCTC.** Minimum Qualification - FRESHER Considered(Both males and females) Salary - 9k to 12k Shift Timing Day - 9am to 6pm for girls Evening - 1.30pm to...

  • Sales Manager

    1 week ago

    Phulwari Sharif, Patna, Bihar, India Royal Bihar Full time ₹ 4,20,000 per year

    Objectives of this roleRepresent the company's products and services, using consumer research as well as deep and comprehensive knowledge of how our solutions meet the needs of customersAchieve weekly, monthly, and annual sales quotas by successfully implementing sales and marketing strategies and tacticsGenerate leads and build relationships by organizing...