Female Custome Care Manager Service

2 days ago

Phulwari Sharif Patna Bihar, India Maruti Suzuki Full time ₹ 2,00,000 - ₹ 6,00,000 per year

We are hiring a Female Customer Care Manager in the Automotive/Customer Service sector for ensuring exceptional customer experiences and maintaining high levels of satisfaction.

Key Responsibilities

· Project Planning and Execution: The Automobile Customer Care Manager is responsible for planning and executing customer care projects, ensuring timely delivery and high-quality service to meet customer expectations.

· Problem-Solving and Decision-Making: This role involves identifying customer issues, analyzing root causes, and making informed decisions to resolve issues effectively while maintaining customer satisfaction.

· Collaboration with Cross-Functional Teams: The Customer Care Manager collaborates with departments like sales, marketing, and operations to streamline processes, improve service delivery, and enhance the overall customer experience.

· Leadership and Mentorship: Leading a team of customer care representatives, the manager provides guidance, support, and mentorship to ensure the team delivers exceptional service and achieves performance targets.

· Process Improvement and Innovation: Continuously evaluate and enhance customer care processes, implementing innovative solutions to drive efficiency, productivity, and customer satisfaction.

· Technical or Customer-Facing Responsibilities: Engage directly with customers to address complex issues, provide product support, and ensure a seamless customer journey through various touchpoints.

Required Skills And Qualifications

· Technical Skills: Proficiency in CRM software, ticketing systems, data analysis tools, Microsoft Office suite, and social media platforms for customer engagement.

· Educational Requirements: Bachelor's degree in Business Administration, Marketing, or related field. Certifications in Customer Relationship Management (CRM) are a plus.

· Experience Level: Minimum of 5 years in customer service roles, preferably in the automotive industry. Experience in managing customer care teams is highly desirable.

· Soft Skills: Excellent communication skills, problem-solving abilities, adaptability to changing environments, leadership qualities, and a customer-centric approach.

· Industry Knowledge: In-depth understanding of automotive products, services, industry regulations, and customer service best practices.

Preferred Qualifications

· Must be Graduate from a recognize university and have experience of minimum 6 month in an automobile company.

· Experience in leading customer care teams in reputable automotive companies.

· Holding advanced certifications in customer service management or related fields.

· Familiarity with tools for customer service automation and predictive analytics.

· Demonstrated success in scaling customer care operations and implementing process improvements.

· Active participation in automotive industry conferences and publications.

Contact Details-

o Mail id-

o Whatsapp/Call

Job Types: Full-time, Permanent

Pay: ₹10, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Health insurance
  • Internet reimbursement
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

Speak with the employer

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