Managed services

Managed services

LNT/MS/1479098

IU72-Data Center BusinessChennai

Posted On

15 Sep 2025

End Date

14 Mar 2026

Required Experience

8 - 12 Years

Skills

Knowledge & Posting Location

CUSTOMER ENGAGEMENT

SOLUTION DESIGN

PROPOSAL SUPPORT

PRE SALES CONSULTING

COMMERCIAL ACCUMEN

GOVERNANCE

Minimum Qualification

POST GRADUATE PROGRAMME IN PROJECT ENGINEERING AND MANAGEMENT (PGP PEM)

Job Description

Job Purpose

Role Summary

Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public/private/hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed Services Pre-Sales Specialist acts as the bridge between technical delivery teams and enterprise customers, ensuring solutions are competitive, cost-effective, and aligned with business outcomes.

Role Description

Key Responsibilities

Customer Engagement & Requirement Gathering

• Engage with enterprise customers to understand their infrastructure, cloud, and managed services requirements.
• Conduct discovery workshops and translate business needs into technical and service solutions.

Solution Design & Proposal Support

• Design managed services solutions covering infrastructure management, cloud operations, security services, backup/DR, SOC/NOC, and compliance frameworks.
• Prepare solution proposals, SOWs, RFP/RFI responses, and presentations in collaboration with solution architects and delivery teams.

• Map customer requirements to service catalog offerings, tailoring SLAs, KPIs, and pricing models.

• Pre-Sales Collaboration

• Partner with sales teams to position Managed Services offerings to enterprise and government clients.

• Conduct demos, PoCs, and presentations showcasing service capabilities (monitoring, automation, AIOps, FinOps, SOC, etc.).

• Work closely with OEMs/partners to integrate their capabilities into L&T's service portfolio.

• Commercials & Pricing

• Work with finance and delivery teams to develop cost models, pricing structures, and business cases for managed services deals.

• Support negotiation with customers by highlighting value differentiation, compliance, and ROI.

• Governance & Handover

• Ensure smooth handover from pre-sales to delivery teams with well-defined transition plans.

• Provide inputs into service portfolio improvements based on market and customer feedback.

Experience & Educational Requirements

Qualifications and Experience

EDUCATIONAL QUALIFICATIONS: (degree, training, or certification required)

BE/B-Tech or equivalent with Computer Science or Electronics & Communication

RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required)

Experience: 8-12 years in IT/Cloud services with at least 3-5 years in Managed Services pre-sales or solution consulting.

Technical Knowledge:

• Broad understanding of cloud (AWS, Azure, GCP, VMware, OpenStack) and data centre services.
• Familiarity with managed security (SOC, SIEM, EDR, NDR), backup/DR, ITSM, observability, and automation tools.
• Working knowledge of hybrid/multi-cloud operations, compliance frameworks (ISO, PCI-DSS, DPDP Act, RBI, SEBI).

Pre-Sales Expertise:

• Strong experience in proposal writing, RFP/RFI response, solution costing, and service scoping.
• Ability to articulate business value of managed services to CXO-level stakeholders.

Certifications (Preferred): ITIL v4, cloud certifications (AWS/Azure/GCP), PMP or sales-related certifications.

Soft Skills: Excellent presentation, communication, and stakeholder management skills, with the ability to influence both technical and business decision-makers.