Regional Specialist, People Services

1 day ago

Gurgaon, Haryana, India S&P Global Market Intelligence Full time ₹ 9,00,000 - ₹ 12,00,000 per year

The Team:

Our team is a dedicated, collaborative HR People Service that supports employees across various regions. We partner closely with global HR teams, Centers of Excellence, and HRIS to provide seamless, employee-centric support throughout the entire employee journey.

The Impact:

  • The Regional Specialist, People Services India plays a vital role in supporting the People Services team by responding to employee queries submitted through Tiers 0 and 1. As a member of the India People Services team, the Regional Specialist will offer general process expertise and domain knowledge, promote effective use of HR self-service technologies, and foster a culture of continuous improvement.

What's in it for you?

  • Become a critical part of pioneering HR Services based in the Gurgaon office
  • Grow as an essential talent within a global organization shaping the workplace of the future

Responsibilities:

  • Execute HR system transactions to resolve a range of escalations, from basic to complex, within agreed SLAs
  • Escalate or collaborate with Tier 2 and Tier 3 stakeholders (HRIS and/or CoE teams) on unresolved issues
  • Support HR operational activities and manage employee data throughout the employee lifecycle
  • Maintain regional standards and ensure alignment with global HR processes
  • Adhere to scheduled shift and break patterns to guarantee appropriate coverage
  • Focus on enhancing the overall employee experience by delivering accurate and timely resolutions to increase employee satisfaction
  • Participate in process improvement initiatives and provide query support for change projects
  • Supporting Line Manager and/or People function with additional activities and projects as warranted by business needs in line with global People function strategy

What we're looking for?

  • 2-5 years of relevant experience in HR Shared Services, providing Tier 1 support
  • Strong analytical and reporting skills using Microsoft Office Suite (Excel and PowerPoint)
  • Experience navigating HR data systems, preferably Workday
  • Excellent written and verbal communication skills
  • Demonstrated ability to maintain confidentiality and exercise discretion
  • Ability to multitask while maintaining attention to detail
  • Effective time management and organizational skills

Qualifications:

  • 2-5 years of relevant experience; prior experience in a similar role is an advantage
  • Strong communication, analytical, and problem-solving skills .
  • Proven ability to engage with customers and consistently meet SLA-driven metrics .
  • Flexibility to work varying hours and willingness to work onsite at the Gurgaon office

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