Regional Specialist, People Services
3 days ago
The Team:
Our team is a dedicated, collaborative HR People Service that supports employees across various regions. We partner closely with global HR teams, Centers of Excellence, and HRIS to provide seamless, employee-centric support throughout the entire employee journey.
The Impact:
- The Regional Specialist, People Services India plays a vital role in supporting the People Services team by responding to employee queries submitted through Tiers 0 and 1. As a member of the India People Services team, the Regional Specialist will offer general process expertise and domain knowledge, promote effective use of HR self-service technologies, and foster a culture of continuous improvement.
What's in it for you?
- Become a critical part of pioneering HR Services based in the Gurgaon office
- Grow as an essential talent within a global organization shaping the workplace of the future
Responsibilities:
- Execute HR system transactions to resolve a range of escalations, from basic to complex, within agreed SLAs
- Escalate or collaborate with Tier 2 and Tier 3 stakeholders (HRIS and/or CoE teams) on unresolved issues
- Support HR operational activities and manage employee data throughout the employee lifecycle
- Maintain regional standards and ensure alignment with global HR processes
- Adhere to scheduled shift and break patterns to guarantee appropriate coverage
- Focus on enhancing the overall employee experience by delivering accurate and timely resolutions to increase employee satisfaction
- Participate in process improvement initiatives and provide query support for change projects
- Supporting Line Manager and/or People function with additional activities and projects as warranted by business needs in line with global People function strategy
What we're looking for?
- 2-5 years of relevant experience in HR Shared Services, providing Tier 1 support
- Strong analytical and reporting skills using Microsoft Office Suite (Excel and PowerPoint)
- Experience navigating HR data systems, preferably Workday
- Excellent written and verbal communication skills
- Demonstrated ability to maintain confidentiality and exercise discretion
- Ability to multitask while maintaining attention to detail
- Effective time management and organizational skills
Qualifications:
- 2-5 years of relevant experience; prior experience in a similar role is an advantage
- Strong communication, analytical, and problem-solving skills .
- Proven ability to engage with customers and consistently meet SLA-driven metrics .
- Flexibility to work varying hours and willingness to work onsite at the Gurgaon office
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