Operations Manager

2 weeks ago


Pune, Maharashtra, India Infosys Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Key Responsibilities:
  • Minimum of 10 12 years of BPO or professional services experience with 6 8 years of Global payroll processing experience Must Have
  • Graduate in any stream
  • Strong written and verbal communication skills
  • Experience in HR Operations and Global Payroll Processing
  • Results and deadline driven
  • Must have minimum 4 plus years of team handling experience
  • Experience in managing invoicing and billing
  • Proven expertise in customer relationship management strong consultative skills
  • Computer proficiency MS Office Word Excel Outlook and Powerpoint
  • Experience in HRMS ERP like SAP SuccessFactors workday etc
  • Good to have
  • Experience in multi country HRO and Payroll processing will be an advantage
  • Experience on Payroll systems such as ADP Streamline Celergo SAP Payroll CGI Lessorlon Decidium or Dayforce will be added advantage
  • Excellent customer management negotiation skills Responsibility includes supervise hire and train employees manage quality assurance programs and strategize process improvements
  • Ability to manage a team which run multi country payroll and employee data management processing from offshore
  • Responsible for overseeing and directing payroll procedures ensuring compliance with laws and tax obligations supervising the payroll team and maintaining accurate payroll records and employee data records
  • Coordinate activities with other client departments to ensure successful testing and implementation of tax updates year end testing on multiple or single payroll ERP for all regions
  • Broad understanding and ability to research and interpret payroll and labor laws
  • Maintain the requisite Payroll reports for SOX or other local compliance
  • Handle employment termination payments and exceptions
  • Monitor ongoing processes and ensure timely updates to help improve internal communication and employee experience
  • Ensures compliance with applicable payroll tax and labor law requirements by studying existing and new legislation enforcing adherence to requirements and advising management on needed actions
  • Ensures that internal SOPs and statutory regulations summaries are continuously updated and reflect the latest regulations and process updates
  • Extensive knowledge of Operations methodologies in HRO field ability to monitor industry trends
  • Answers consultants procedural questions by researching and interpreting SOPs and statutory regulations
  • Coach and help develop team members help bridge knowledge gaps and overcome skill and will issues
  • Handle User customer escalations and formulate actions to resolve any concerns and ownership till resolution
  • Identify process improvement opportunities and support lead transformation automations projects
Preferred Skills:

HRO->Payroll,US-payoll,LnD,Data Management,Benefits,C&B



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