Team Leader

1 day ago

IND Navi Mumbai MUM, India TaskUs Full time ₹ 12,00,000 - ₹ 36,00,000 per year

It started with one ridiculously good idea - Create a different breed of BPO We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world – that's what it takes to get there. If that's something you want to be apart of, apply today 

It started with one ridiculously good idea - Create a different breed of BPO We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world – that's what it takes to get there. If that's something you want to be apart of, apply today 

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department

We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. If you have managed customer facing matrices (CSAT/NPS/QA) and willing to work different shifts - then we definitely want to talk to you

If you have previous experience working on the phone, email and live chat customer support roles, then that's a plus in your favor.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

TaskUs is an Equal Opportunity Employer

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