International Customer Care Executive
4 days ago
Responsibilities and Duties:
- CCE will be responsible for Tracing shipments.
- Customer Service Representative will Provide constant visibility to client on their shipments.
- Customer Queries: Handle customer inquiries and resolve issues promptly to ensure customer satisfaction.
- Communicate with clients on email/phone and keep them updated on the pick ups and deliveries.
- Coordinate with dispatch for accurate delivery ETA s and keep informed on truck availability.
- Compiling shipment reports for premium clients.
- Communicating and securing approval of any accessory charges that may accrue on the shipments.
- Coordinate with shipping lines, freight forwarders, and clearing agents for smooth shipment execution.
Qualifications and Skills:
- Graduate and above with valid experience may apply.
- Fluency in English. No Mother Tongue Influence.
- Proficient with MS- Excel, Outlook.
- Should have typing speed of 35 words/minute.
- Age should be between 24 to 40 years
- Should be comfortable working in Night & Rotational shift
- Min. 1 year experience is required.
Perk & Benefits :
Training provided
Family Medical Health Insurance
Accidental Insurance.
Night / Rotational Shifts.
Cab for Night shifts in Mohali & Kharar Sunny enclave location ( For Females )
5 or 6 days week.
Job Type: Full-time
Salary: Rs. 21,000 to Rs. 35,000/- month (Negotiable)
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