Lead-Hostel Operations
2 days ago
Position: Hostel Operations Lead
Location: Gurgaon
Working Days: Monday- Saturday (Saturdays WFH)
Experience Required: 4-8 years
Client: Leading Business School
Preference: Candidates with prior experience of working at early-stage educational startups.
About The Organisation
Our client is a new-age business school offering industry-immersive business education where the classes are led by top industry leaders and practitioners. It is a first-of-its-kind institute where distinguished leaders from different walks of life have re-imagined business education in order to create effective business professionals for the ever-changing economy.
Role Overview:
You will lead the hostel operations team, manage key external vendors, and act as the central point of contact for all student and parent-related concerns around accommodation. You won't be getting into daily ground-level execution — you'll be driving outcomes through your team, setting standards, and ensuring seamless collaboration between departments.
Key Responsibilities:
● Own and drive the overall hostel operations strategy, from move-ins to daily services to escalations.
● Lead a team of hostel managers, support staff, and vendor coordinators to ensure smooth, student-friendly operations.
● Work closely with the Programme Director and Parent Affairs Team to align hostel policies with institutional goals.
● Act as the primary escalation point for student and parent concerns related to residential life.
● Maintain proactive, transparent communication with parents especially in sensitive or emergency situations.
● Build confidence and trust across all stakeholder groups through consistent delivery and empathetic engagement.
● Oversee all third-party vendors and partners involved in housekeeping, security, food, and maintenance.
● Review and approve SOPs, incident reports, safety checks, and compliance protocols.
● Champion a positive residential culture — inclusive, respectful, and aligned with student well-being.
● Design initiatives to gather feedback, address grievances efficiently, and continuously improve the residential experience.
● Collaborate with student councils or committees where needed to foster a collaborative campus environment.
● Present regular reports on hostel performance, grievances, service levels, and student satisfaction.
● Track KPIs and use data-driven insights to improve processes and policies.
● Maintain proper documentation and ensure regulatory compliance related to hostel facilities.
Ideal Candidate Profile:
● 4–8 years of experience in a leadership or supervisory role in hospitality, luxury housing, student co-living, or client experience.
● Exceptional communication and interpersonal skills — able to handle both student concerns and high-touch parent interactions with confidence and empathy.
● Demonstrated ability in leading teams, managing vendors, and getting things done through others.
● Strong conflict resolution, prioritization, and people management skills.
● Female candidates are strongly encouraged to apply as we strive to build a balanced and empathetic leadership team.
-
IT Operations Lead
2 weeks ago
Gurgaon, Haryana, India Johnson Controls Full time ₹ 15,00,000 - ₹ 25,00,000 per yearTitle: IT Operations LeadLocation: Onsite/Hybrid in your regionWhat You Will Do:As an IT Ops Lead, you will play a pivotal role in managing IT operations, security, and infrastructure management. You will be responsible for implementing ITIL practices and incident management processes to ensure operational excellence and security compliance within the...
-
Lead - Operations
2 days ago
Gurgaon, Haryana, India Optimite Technologies Private Limited Full time ₹ 5,00,000 - ₹ 12,00,000 per yearAbout OptimiteOptimite is the Email Ops-as-a-Service partner for high-growth eCommerce brands and agencies. We fully manage email strategy, copy, design, development, QA, and reporting - so our clients can step out of the inbox and scale faster. Trusted by over 500 teams globally, we deliver fast, conversion-focused email systems built on Figma and executed...
-
Lead-Academic Operations
2 days ago
Gurgaon, Haryana, India PinnacleU Full time ₹ 15,00,000 - ₹ 25,00,000 per yearPosition: Lead-Academic OperationsLocation: GurugramWorking Days: Monday to SaturdayExperience Required: 3 to 8 yearsClient: Leading Business SchoolKey ResponsibilitiesProvide leadership and supervision to Academic Coordinators, setting standards, offering training, and ensuring consistent delivery of academic operations.Design and oversee operational...
-
Lead - OSP Operations
2 days ago
Gurgaon, Haryana, India airtel Full time ₹ 15,00,000 - ₹ 25,00,000 per yearLead- OSP OpsThis role is pivotal in maintaining high-quality fiber telecommunications service and supporting business continuity through expert fiber network operations management.Would be responsible forEnsuring the efficient functioning, maintenance, troubleshooting, and optimization of fiber optic network operations.Oversee fiber infrastructure...
-
Operations Team Lead
5 days ago
Gurgaon, Haryana, India Cars24 Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRole & responsibilities :Lead and manage a high-performing operations team with clear goals and defined success metrics.Assign tasks effectively to ensure optimal team performance, productivity, and accountability.Provide regular feedback, coaching, and mentoring to support team growth and skill enhancement.Act as the key liaison between the team and senior...
-
Lead, Sales Operations
2 days ago
Gurgaon, Haryana, India MongoDB Full time US$ 1,20,000 - US$ 2,00,000 per yearMongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...
-
Gurgaon, Haryana, India Google Operations Center Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs an Analytics & Insights Manager, you will drive measurement and analysis that support marketing...
-
Mobility Operations Team Lead
5 days ago
Gurgaon, Haryana, India Camions Logistics Solutions Full time ₹ 5,00,000 - ₹ 12,00,000 per yearJob Title: Mobility Operations Team LeadLocation: GurgaonAbout the RoleWe are looking for a proactive and experienced Mobility Operations Team Lead to manage our fleet operations, lead the driver team, and ensure smooth daily mobility operations. The role involves team management, operational planning, escalations handling, vehicle maintenance, payment...
-
Gurgaon, Haryana, India Google Operations Center Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs an Analytics & Insights Manager, you will drive measurement and analysis that support marketing...
-
Digital Operations and Client Lead
2 days ago
Gurgaon, Haryana, India VML Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRole: Digital Operations and Client Lead – CRM, Content & AnalyticsReporting to: Performance Lead – Digital & MartechLocation: GurgaonLeads: SFMC campaign ops, Digital Content Hub, Client Engagement for AnalyticsAbout Us:VML, a WPP company, is a global powerhouse born from the unification of Wunderman Thompson and VMLY&R — two of the world's most...