Supervisor – US Energy Voice Process

6 days ago

Kolkata, West Bengal, India 9bc1b8b4-049a-416d-a482-c8c10d00a169 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

We're looking for a passionate Supervisor who can drive results, motivate their team, and ensure we consistently meet and exceed our performance targets.

International Voice Process

Country: U.S.A.

Process Type: B2C Energy
Voice
Process

Shift Time: US Shift (HYBRID/Work From Home)

What You'll Do:

  • Lead, coach, and inspire a team handling US-based Energy
    Voice
    Process.
  • Manage daily operations with a strong focus on achieving team targets and KPIs.
  • Ensure the delivery of the team's and your own daily and monthly targets to maintain client satisfaction.
  • Communicate effectively with clients and internal stakeholders.
  • Analyse performance reports, track progress, and implement improvement plans.
  • Handle escalations and foster a culture of accountability and teamwork.

What You'll Bring:

  • 4–6 years of experience in US Energy Voice Process or Telecom Voice Process (BPO/KPO preferred).
  • Proven track record in team leadership and target achievement.
  • Excellent communication and client-handling skills in English.
  • Strong analytical, problem-solving, and motivational skills.
  • Flexibility to work in US shifts.

Why Join Us:

Supportive, performance-driven work culture.

Global exposure with top US clients.

A chance to lead, innovate, and make your mark in a growing organization.

Interested?

Attach your CV and apply directly on LinkedIn

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