NON VOICE Process

2 days ago

Kolkata, West Bengal, India d-b22a-4001-9646-ad1018e0c53d Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Role & responsibilities

FRESHERS HIRING

ONLY FOR NIGHT SHIFT

CTC 14000

IN HAND 12000

ONLY INTERESTED ONE DROP THE RESUME

A chat non-voice process job description involves handling customer service and support through written communication like live chat and email, rather than phone calls. Key responsibilities include resolving customer issues, providing information, managing data, and maintaining accurate records, all while adhering to company guidelines and quality standards. Responsibilities

  • Handle and resolve customer inquiries and issues through live chat and email.
  • Provide timely and accurate information about products and services.
  • Document customer interactions and maintain detailed records.
  • Troubleshoot and identify problems to find satisfactory solutions.
  • Process transactions and manage data entry with a high degree of accuracy.
  • Escalate complex or unresolved issues to the appropriate team or supervisor.
  • Collaborate with other team members to ensure seamless workflow and high-quality service.
  • Adhere to company policies, communication guidelines, and productivity targets.
  • Maintain a professional and positive demeanor with customers.

Skills and qualifications

  • Excellent written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using customer support and data management software.
  • Ability to multitask and manage multiple chat conversations simultaneously.
  • Patience, a customer-centric approach, and the ability to work efficiently.
  • High school diploma or equivalent; a college degree may be preferred.
  • Previous customer service or data entry experience is often a plus

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