Service Reliability Analyst

5 days ago

Bengaluru, Karnataka, India Org Linked Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Description: Service Reliability Analyst (Network Infrastructure)

Position: Service Reliability Analyst

Experience: 3–6 Years

Contract Duration: 6 Months

Budget: Up to 13 LPA

Location: Bangalore

Shift: 24/7 Rotational Shifts

Job Overview

We are seeking a highly skilled Service Reliability Analyst to ensure the stability, performance, and observability of network systems. This role blends traditional NOC responsibilities with modern AI Ops practices. The ideal candidate will work in a 24/7 operational model, proactively detect anomalies, leverage AI/ML-driven insights, and contribute to continuous service availability and reliability improvements.

Key Responsibilities

  • Incident Management & Troubleshooting: Handle incidents across LAN, WAN, VPN, SD-WAN, Data Center, and Cloud Networks (AWS, Azure, GCP).
  • AI Ops & Observability: Implement and optimize AI Ops tools such as Dynatrace, LogicMonitor, Datadog, Splunk for proactive anomaly detection, alert correlation, and automation.
  • Collaboration: Work closely with engineering teams to onboard services, fine-tune alerts, and improve end-to-end observability.
  • Root Cause Analysis (RCA): Lead deep-dive RCAs, incident reviews, and implement preventive measures.
  • Metrics & Dashboards: Build dashboards and track KPIs such as MTTR, latency, packet loss, and service availability.
  • Automation & Infrastructure as Code: Contribute to automation initiatives using Ansible, Terraform; develop and maintain remediation playbooks.
  • Predictive Reliability: Optimize AI/ML models for telemetry analysis and predictive issue detection.
  • Operational Flexibility: Work in a 24/7 rotational shift pattern with readiness to support critical escalations.

Required Skills & Experience

  • Network Expertise: Strong hands-on skills in TCP/IP, BGP, OSPF, DNS, DHCP, SD-WAN.
  • Cloud Networking: Experience with AWS, Azure, GCP networking services.
  • Observability & Monitoring: Proficiency with Dynatrace, LogicMonitor, Datadog, Splunk.
  • Programming & Scripting: Hands-on in Python, Java, .NET, , JavaScript, Ansible.
  • Infrastructure Automation: Experience with Ansible (playbooks) and Terraform.
  • ITSM Tools: Familiarity with ServiceNow, Jira Service Management.
  • Incident Leadership: Ability to lead incident response and conduct RCA reports.
  • Certifications (Preferred): Cisco CCNA/CCNP, CompTIA Network+ (DevNet certification is a plus).

Nice to Have

  • Exposure to High Performance Computing (HPC) or cloud-native services.
  • Experience in telemetry/observability data analysis.
  • Strong interest in automation, AI Ops, and DevOps practices.

Job Types: Full-time, Permanent

Work Location: In person

  • Service Reliability Analyst

    1 week ago

    Bengaluru, Karnataka, India Exiger Technologies Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    We are looking for a Service Reliability Analyst with strong expertise in network infrastructure and observability tools to ensure high service availability and performance. This role requires a blend of network troubleshooting, AI Ops adoption, automation, and incident management skills in a 24/7 operations environment.ResponsibilitiesTroubleshoot incidents...

  • Services Cost Analyst

    1 week ago

    Bengaluru, Karnataka, India Fluence Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position SummaryThe Services Cost Analyst is an integral member of the Global Services organization, reporting to the Manager, Reliability. This role focuses on developing, analyzing, and optimizing automated reports to monitor and manage the costs associated with delivering operational services for battery energy storage systems. A critical aspect of this...

  • Service Reliability Engineer

    1 week ago

    Bengaluru, Karnataka, India Apple Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The people here at Apple don't just build products- they craft the kind of wonder that has revolutionised entire industries. It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Imagine what you could do here. Join Apple, and...

  • Service Reliability and Sustainability Engineer

    5 days ago

    Bengaluru, Karnataka, India Millennium Technology Services Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Role OverviewTheService Reliability and Sustainability Engineeris responsible for ensuring the reliability, scalability, and sustainability of enterprise systems and services. This role bridges the gap between operations and engineering, focusing on automation, observability, performance optimization, and environmental sustainability in IT infrastructure.The...

  • Service Desk Analyst

    3 days ago

    Bengaluru, Karnataka, India Visa Inc. Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Job Description : Service Desk Analyst We are seeking a proactive and detail-oriented Service Desk Analyst to join our team. This role will be the first level of response for service-related alarms and incidents, whether they originate from client reports or internal monitoring systems. The position requires excellent communication skills, technical...

  • It Service Desk Analyst

    1 week ago

    Bengaluru, Karnataka, India Frontier Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: IT Service Desk AnalystDepartment: Service DeskLocation: Bangalore Reports to: RSDMJob Type: Full-timeJob Summary:We are seeking a motivated and customer-oriented IT Service Desk Analyst to join our IT support team. The ideal candidate will provide first-line technical support to end-users, troubleshoot hardware and software issues, and ensure...

  • Service and Support Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Xforia Technologies Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Title:Service and Support Analyst Dining Services & Retail SystemsYears of exp : 4+yrsJob Summary:The Service and Support Analyst provides technical and operational support for the Dining Services and Gift Shop retail systems, primarily focusing on the Symphony point-of-sale (POS) platform and the GEMpay Badge Payroll Deduct system. This role ensures...

  • It Support Services Analyst

    2 days ago

    Bengaluru, Karnataka, India Clarivate Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    In your role as an IT Service Desk Analyst, you will be part of a team dedicated to providing Clarivate colleagues with World Class Information Technology Support and Service. By monitoring critical elements of the IT infrastructure, responding to system alerts and user request for assistance, you provide the front-line support required to delight both our...

  • IT Service Desk Analyst I

    2 weeks ago

    Bengaluru, Karnataka, India Arrow Components Full time US$ 80,000 - US$ 1,20,000 per year

    PositionIT Service Desk Analyst IJob DescriptionIT Service Desk Analyst IHelp Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.What You'll Be DoingA Tier 1 Help Desk Analyst typically takes the initial...

  • IT Service Desk Analyst I

    2 weeks ago

    Bengaluru, Karnataka, India Arrow Electronics Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Position:IT Service Desk Analyst IJob Description:IT Service Desk Analyst IHelp Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.What You'll Be DoingA Tier 1 Help Desk Analyst typically takes the initial...