Service Reliability Analyst
6 days ago
We are looking for a Service Reliability Analyst with strong expertise in network infrastructure and observability tools to ensure high service availability and performance. This role requires a blend of network troubleshooting, AI Ops adoption, automation, and incident management skills in a 24/7 operations environment.
Responsibilities
- Troubleshoot incidents across LAN, WAN, VPN, SD-WAN, Data Center & Cloud (AWS, Azure, GCP).
- Implement and manage AI Ops tools like Dynatrace, LogicMonitor, Datadog, Splunk.
- Lead incident response, perform RCAs, and drive service restoration.
- Develop dashboards, KPIs, and reliability reports for visibility.
- Automate processes using Ansible, Terraform; maintain remediation playbooks.
- Optimize AI/ML models for predictive incident detection.
- Work in 24/7 shifts, including emergency support.
Required Skills
- 36 years in Platform Operations / Infrastructure Support.
- Hands-on expertise in network protocols (TCP/IP, BGP, OSPF, DNS, DHCP, SD-WAN).
- Cloud networking knowledge (AWS, Azure, GCP).
- Experience with observability tools (Dynatrace, LogicMonitor, Datadog, Splunk).
- Proficiency in Python / Java / / JavaScript / Ansible.
- ITSM tools experience (ServiceNow, Jira).
- Certifications: CCNA/CCNP, CompTIA Network+ (Cisco DevNet is a plus).
Nice to Have
- Exposure to HPC / Cloud-native services.
- Interest in automation & DevOps practices.
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