Service Reliability Analyst

6 hours ago

Bengaluru, Karnataka, India Exiger Technologies Full time ₹ 15,00,000 - ₹ 28,00,000 per year

We are looking for a Service Reliability Analyst with strong expertise in network infrastructure and observability tools to ensure high service availability and performance. This role requires a blend of network troubleshooting, AI Ops adoption, automation, and incident management skills in a 24/7 operations environment.


Responsibilities

  • Troubleshoot incidents across LAN, WAN, VPN, SD-WAN, Data Center & Cloud (AWS, Azure, GCP).
  • Implement and manage AI Ops tools like Dynatrace, LogicMonitor, Datadog, Splunk.
  • Lead incident response, perform RCAs, and drive service restoration.
  • Develop dashboards, KPIs, and reliability reports for visibility.
  • Automate processes using Ansible, Terraform; maintain remediation playbooks.
  • Optimize AI/ML models for predictive incident detection.
  • Work in 24/7 shifts, including emergency support.

Required Skills

  • 36 years in Platform Operations / Infrastructure Support.
  • Hands-on expertise in network protocols (TCP/IP, BGP, OSPF, DNS, DHCP, SD-WAN).
  • Cloud networking knowledge (AWS, Azure, GCP).
  • Experience with observability tools (Dynatrace, LogicMonitor, Datadog, Splunk).
  • Proficiency in Python / Java / / JavaScript / Ansible.
  • ITSM tools experience (ServiceNow, Jira).
  • Certifications: CCNA/CCNP, CompTIA Network+ (Cisco DevNet is a plus).

Nice to Have

  • Exposure to HPC / Cloud-native services.
  • Interest in automation & DevOps practices.

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